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- Tasks: Provide first-line IT support and assist with general IT administration.
- Company: Ingentive is a leading Microsoft Elite Partner focused on innovative solutions.
- Benefits: Gain hands-on experience in a supportive, fast-paced environment with growth opportunities.
- Why this job: Join a passionate team dedicated to client success and continuous improvement.
- Qualifications: No prior experience required; just a willingness to learn and grow.
- Other info: Remote support available; commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
At Ingentive, we believe every teammate is a representative of our business and its values. As a leading Microsoft Elite Partner, we are passionate about delivering innovative Microsoft solutions that improve the way that people work. The advancements in the Microsoft Power Platform products allow us to help our clients advance at a rate previously unheard of. We use our technical knowledge, passion for our clients, and strong proven methodologies to make sure we can always deliver the best results.
The Junior IT Technician reports to the IT Operations Manager and is responsible for providing first-line IT support to Ingentive staff, assisting with general IT administration, and contributing to the smooth running of internal IT operations. This entry-level position offers an excellent opportunity to start a career in IT with strong exposure to support, infrastructure, and compliance practices including GDPR and ISO 27001/27018. The role is hands-on and service-focused, ideal for someone eager to learn and grow in a supportive, fast-paced environment.
Responsibilities:
- Provide first-line support to users via ticketing system, email, or in person.
- Troubleshoot hardware, software, and connectivity issues across laptops, desktops, and peripherals.
- Set up and configure new devices for starters and replacements.
- Assist with Microsoft 365 user support and access issues.
- Support onboarding and offboarding processes including system access and device management.
- Assist in basic cybersecurity awareness support and implementation of IT best practices.
- Maintain accurate records of IT assets and user allocations.
- Support license tracking and inventory alongside the IT Operations Manager.
- Document internal IT procedures and FAQs to support team knowledge and consistency.
- Collaborate with departments such as HR to support smooth onboarding and offboarding.
- Assist with tasks related to ISO 27001 and GDPR compliance as directed by the IT Operations Manager.
- Provide remote support to users working in hybrid or remote settings.
- Support senior IT staff on IT projects, including infrastructure or process improvements.
Quality Measures:
- Responsiveness and resolution of IT tickets within agreed SLAs.
- User satisfaction and professionalism in IT support delivery.
- Accuracy and upkeep of IT asset records and account records.
- Support provided to the IT Operations Manager in line with expectations.
- Adherence to security and compliance protocols (e.g., GDPR, ISO, Cyber Essentials).
Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive is committed to equality of opportunity, diversity, and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.
Jnr IT Technician employer: Ingentive
Contact Detail:
Ingentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jnr IT Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its functionalities, as this role involves providing user support for it. Consider taking online courses or tutorials to boost your knowledge and confidence in troubleshooting common issues.
✨Tip Number 2
Gain hands-on experience by volunteering or doing internships that involve IT support. This will not only enhance your skills but also demonstrate your commitment to learning and growing in the IT field.
✨Tip Number 3
Network with professionals in the IT industry, especially those who work with Microsoft solutions. Attend local meetups or online webinars to connect with potential mentors who can provide insights and advice on breaking into the field.
✨Tip Number 4
Prepare to discuss your problem-solving approach during interviews. Be ready to share examples of how you've tackled technical issues in the past, even if they were in a non-professional setting, to showcase your analytical skills.
We think you need these skills to ace Jnr IT Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Junior IT Technician position. Tailor your application to highlight relevant skills and experiences that align with what Ingentive is looking for.
Craft a Strong CV: Create a CV that showcases your technical skills, any relevant experience, and your eagerness to learn. Include specific examples of how you've provided support or solved IT issues in the past, even if it's from personal projects or studies.
Write a Compelling Cover Letter: In your cover letter, express your passion for IT and your desire to grow within the field. Mention your understanding of Microsoft solutions and how you can contribute to Ingentive's mission of delivering innovative solutions.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in an IT role.
How to prepare for a job interview at Ingentive
✨Understand the Company Values
Before your interview, take some time to research Ingentive's values and mission. They emphasise innovation and client satisfaction, so be prepared to discuss how your own values align with theirs and how you can contribute to their goals.
✨Showcase Your Technical Skills
As a Junior IT Technician, you'll need to demonstrate your technical knowledge. Be ready to talk about your experience with troubleshooting hardware and software issues, as well as any familiarity with Microsoft 365 and compliance practices like GDPR.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past experiences where you've successfully resolved IT issues or provided support, even if they were in a different context. This will show your hands-on approach and service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for growth, or how they measure success in the role. This shows your genuine interest in the position and the company.
