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For Companies At a Glance
- Tasks: Manage strategic client accounts and drive growth through Microsoft technology solutions.
- Company: Join Ingentive, a top Microsoft partner known for innovation and excellence.
- Benefits: Enjoy competitive pay, private medical cover, and flexible remote work options.
- Why this job: Be part of a dynamic team transforming businesses with cutting-edge AI solutions.
- Qualifications: Experience in account management and strong relationship-building skills required.
- Other info: Work in a supportive environment that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations. We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform and the Dynamics 365 stack for CRM and ERP.
Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges. Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes.
The Role
As an Account Manager at Ingentive, you’ll lead strategic client relationships, drive commercial growth, and ensure successful delivery of Microsoft technology solutions, particularly across the Dynamics 365 CRM and ERP stack. You’ll act as the trusted advisor to your accounts, identifying opportunities to expand engagement and deliver tailored, AI-led transformation initiatives. This role blends technical insight with commercial acumen, focusing on land and expand strategies to grow profitable revenue and increase Annual Recurring Revenue (ARR) through Managed Services and Microsoft licensing.
Proven experience in account management, preferably within Microsoft technology or IT services.
- Strong relationship-building and stakeholder engagement skills.
- Commercially astute with experience in pricing, renewals, and contract negotiation.
- Ability to manage multiple priorities and deliver results in a fast-paced environment.
- Excellent communication and presentation skills.
- Familiarity with Microsoft 365, Azure, and Dynamics is highly desirable.
- Experience working with System Integrators or large enterprise clients.
- Background in technical delivery or project management.
- Exposure to SaaS, cloud transformation, or cybersecurity solutions.
- A growth mindset and proactive approach to client success.
Responsibilities:
- Own and manage a portfolio of strategic accounts, ensuring high levels of client satisfaction and retention.
- Identify growth opportunities within existing accounts and lead upsell/cross-sell initiatives.
- Act as a trusted advisor to clients, understanding their business goals and aligning Ingentive’s services accordingly.
- Collaborate with delivery teams to ensure smooth project execution and issue resolution.
- Lead client meetings, QBRs, and renewal discussions with professionalism and strategic insight.
- Maintain accurate records of client interactions, opportunities, and risks using CRM tools.
- Support bid management, contract renewals, and pricing negotiations.
- Represent Ingentive’s values of Passion, Performance, and Partnership in all client engagements.
Quality Measures
Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria:
- Client Relationship & Satisfaction
- Client Retention Rate: Maintain a high retention rate across managed accounts through proactive engagement and value delivery.
- Client Satisfaction Scores: Achieve and sustain positive feedback via surveys, QBRs, and direct client interactions.
- Escalation Handling: Timely and effective resolution of client issues, with minimal need for senior intervention.
- Revenue Growth: Drive incremental revenue through upselling, cross-selling, and identifying new opportunities.
- Renewal Success Rate: Ensure timely and successful contract renewals with minimal churn.
- Pipeline Contribution: Regularly contribute qualified opportunities to the sales pipeline through consultative engagement.
- Project Success Metrics: Collaborate with delivery teams to ensure projects meet scope, timeline, and budget expectations.
- Internal Coordination: Facilitate smooth handoffs between sales, delivery, and support teams, ensuring alignment on client goals.
- Documentation Accuracy: Maintain up-to-date CRM records, client notes, and action logs to support transparency and continuity.
- Adherence to QMS: Follow Ingentive’s Quality Management System (QMS) protocols, including ISO 27001 and GDPR compliance.
- Audit Readiness: Ensure account documentation and communications are audit-ready and compliant with internal standards.
- Risk Identification: Proactively flag and mitigate risks related to client satisfaction, delivery, or contractual obligations.
Bonus Schemes
- Life Assurance
- Private medical cover
- Group income protection
- Great Company Pension
- Enhanced Sick Pay
- Enhanced Family Leave Pay
- Volunteering Leave
- Loyalty award scheme
- 24/7 access to EAP including Wisdom AI app
- Access to Bright Exchange Online marketplace
- Remote working with the option to work from our Central London Office
Our Purpose and Values
- Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions
- Mission - Rapidly delivering intelligent Microsoft technology solutions
- Values – Passion, Performance, Partnership
Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Consulting
Industries: IT Services and IT Consulting and Information Services
Account Manager - Microsoft Business Applications employer: Ingentive
Contact Detail:
Ingentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Microsoft Business Applications
✨Tip Number 1
Get to know the company inside out! Research Ingentive's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Account Manager role. Plus, it shows you're genuinely interested!
✨Tip Number 3
Prepare for those interviews! Think about how your past experiences align with the responsibilities of the role. Be ready to discuss specific examples of how you've driven growth or managed client relationships successfully.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Account Manager - Microsoft Business Applications
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft technologies, especially Dynamics 365. We want to see how your skills align with our mission of driving AI-led transformations!
Showcase Your Relationship Skills: As an Account Manager, building strong client relationships is key. Use your application to share examples of how you've successfully managed accounts and driven growth in the past. We love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ingentive
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft technologies, especially Dynamics 365 and the Power Platform. Familiarise yourself with how these tools can drive AI-led transformations, as this will show your potential employer that you're not just a sales person, but someone who understands the tech behind the solutions.
✨Showcase Your Relationship Skills
As an Account Manager, building strong client relationships is key. Prepare examples from your past experiences where you've successfully managed accounts or resolved client issues. Highlight your ability to act as a trusted advisor and how you've identified growth opportunities in previous roles.
✨Prepare for Commercial Conversations
Since the role involves pricing, renewals, and contract negotiations, be ready to discuss your experience in these areas. Think of specific instances where you've successfully upsold or cross-sold services, and be prepared to talk about your approach to driving revenue growth.
✨Practice Your Presentation Skills
You'll likely need to lead client meetings and QBRs, so practice your presentation skills ahead of time. Consider doing mock presentations with a friend or family member, focusing on clarity and engagement. This will help you feel more confident when discussing Ingentive’s values and how they align with client goals.
