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- Tasks: Provide top-notch customer service, handle orders, and resolve complaints.
- Company: Join a thriving operation with sites across the UK and Europe.
- Benefits: Enjoy a salary up to £28,000, flexible benefits, 25 days holiday, and a pension.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact.
- Qualifications: Fluent in Dutch and English, with proven customer service experience.
- Other info: Familiarity with CRM systems and Microsoft Office is a plus.
The predicted salary is between 22400 - 31200 £ per year.
A successful operation with sites in the UK and Europe is looking for a Dutch Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service. This role comes with a salary up to £28,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.
As Customer Service Representative, your responsibilities will include:
- Processing orders, complaints, returns and credits
- Maintaining customer accounts
- Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
- Managing incoming calls and emails
- Identifying customers' needs to ensure complete satisfaction
- Building and maintaining strong relationships through open communication
- Supporting Key Account Managers in meeting personal and team sales targets
We're looking for a Customer Service Representative with the following skills and experience:
- Proven Customer Service experience
- Fluent Dutch with excellent English. An additional European Language an advantage.
- Excellent communication skills
- Friendly and professional telephone manner, both inbound and outbound
- Familiar with CRM systems and practices
- Ability to adapt to different characters and personalities
- Ability to multi-task, prioritise and manage time effectively
- Proficient in Microsoft Office suite (Word, Excel, Outlook)
To apply for this role as a Customer Service Representative, please click apply online and upload an updated copy of your CV.
Customer Service Representative - Dutch Speaker in Chertsey employer: Ingenis Recruitment
Contact Detail:
Ingenis Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Dutch Speaker in Chertsey
✨Tip Number 1
Brush up on your Dutch language skills! Since this role requires fluency in Dutch, practice speaking and writing in Dutch to ensure you can communicate effectively with customers. Consider engaging in conversations with native speakers or using language apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with complaints or processing returns. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to align your answers with what we’re looking for in a candidate. This knowledge can set you apart from other applicants.
✨Tip Number 4
Prepare examples of your past customer service experiences. Think of specific instances where you successfully resolved issues or improved customer satisfaction. Being able to share these stories will showcase your skills and experience effectively during the interview.
We think you need these skills to ace Customer Service Representative - Dutch Speaker in Chertsey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly any roles where you used Dutch and English. Emphasise skills like communication, problem-solving, and familiarity with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples of how you've resolved complaints or improved customer satisfaction in previous roles.
Highlight Language Skills: Since fluency in Dutch is essential, ensure you clearly state your language proficiency. If you speak any additional European languages, mention them as they could give you an edge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ingenis Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in Dutch and excellent English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Prepare for Customer Scenarios
Expect to discuss how you would handle various customer service situations. Think of examples from your past experience where you resolved complaints or managed difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with CRM Systems
As the job mentions familiarity with CRM systems, it’s a good idea to brush up on any relevant software you’ve used before. Be ready to discuss how you’ve utilised these tools to enhance customer service and manage accounts efficiently.
✨Demonstrate Your Communication Skills
A friendly and professional telephone manner is crucial for this role. During the interview, focus on your communication style. Practice active listening and ensure you articulate your thoughts clearly. This will help convey your ability to build strong relationships with customers.
