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- Tasks: Build strong relationships with customers and drive their success using our SaaS platform.
- Company: Fast-growing SaaS business focused on customer value and retention.
- Benefits: Competitive salary, bonus, hybrid work model, and comprehensive benefits.
- Why this job: Be a key player in a high-growth company where Customer Success drives revenue.
- Qualifications: 3+ years in Customer Success or client-facing SaaS roles with proven results.
- Other info: Join a dynamic team passionate about delivering measurable business outcomes.
The predicted salary is between 60000 - 84000 £ per year.
Location: London – Hybrid (London office twice per week, plus customer site visits as required)
Package: £70,000 + bonus + benefits
Reports to: Head of Customer Success
Ingenio is partnering with a fast-growing SaaS business to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers.
What you’ll do:
- Own and build long-term relationships with senior stakeholders across a defined portfolio of customers
- Drive onboarding, adoption, and value realisation of the AP platform
- Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR
- Monitor customer health, proactively manage risk, and lead escalations to resolution
- Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams
Who you are:
- 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role
- Proven ownership of renewals, retention, and expansion within a technology environment
- Confident communicator with experience running QBRs, executive reviews, and customer presentations
- Commercially minded, highly organised, and comfortable managing complex customer portfolios
- Passionate about SaaS, customer value, and delivering measurable business outcomes
If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.
Senior Customer Success Manager | OTE £86k employer: Ingenio Global
Contact Detail:
Ingenio Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager | OTE £86k
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS industry, especially those who work in Customer Success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success. Think about your past experiences and how they align with the role. We want you to showcase your skills in driving customer value and retention!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Customer Success Manager | OTE £86k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in customer success, renewals, and any SaaS-related achievements that show you can drive value and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your skills align with our needs. Share specific examples of how you've built relationships and driven customer outcomes in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication style. Be clear, concise, and professional, while also letting your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Ingenio Global
✨Know Your Customer Success Metrics
Before the interview, brush up on key metrics like Net Revenue Retention (NRR) and customer health scores. Be ready to discuss how you've used these metrics in your previous roles to drive customer value and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built long-term relationships with senior stakeholders. Think about specific instances where your communication skills helped resolve issues or led to upsell opportunities.
✨Demonstrate Your Problem-Solving Abilities
Be ready to share stories about how you've proactively managed risks and escalated issues to resolution. Highlight your approach to identifying potential problems before they escalate and how you’ve turned challenges into opportunities.
✨Align with Their Vision
Research the company’s values and mission, especially their focus on customer success. During the interview, express your passion for SaaS and how you can contribute to their goal of delivering measurable business outcomes.
