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- Tasks: Lead the Amazon Connect presales team and design innovative CX solutions.
- Company: Join the UK's top CX systems integrator, known for market innovation.
- Benefits: Enjoy a competitive salary of £100k and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex problems with cutting-edge technology.
- Qualifications: 5+ years in contact centre or voice industry; AWS certification required.
- Other info: Hands-on experience with Amazon Connect, Lex, and Pinpoint is essential.
The predicted salary is between 60000 - 84000 £ per year.
Ingenio is delighted to be working with the UK's leading CX systems integrator on a market innovative role running their Amazon Connect presales team.
Responsibilities
- Specialised Technical Sales for CX solutions utilising Amazon Connect
- Drive full end to end Technical Solutioning and effort estimation from origination and initial client conversations, through discovery, design and transition to delivery
- Work directly with clients' business & technology leaders to design AWS Connect architectures and the teams that will deliver them
- Design Amazon Connect/Lex/Pinpoint Architectures that optimise AWS capabilities and leverage assets and differentiation
- Collaborating within a sales pursuit team to develop innovative approaches to solving complex problems
Requirements
- Minimum 5 years' experience in the contact centre, CX or voice industry
- Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies
- Deep understanding of call flows, IVR trees, email and chat channel designs and contact centre operations
- At least 1 AWS Associate Level Certification
- Hands on Experience with Amazon Connect, Amazon Lex, and/or Amazon Pinpoint
If this sounds like you, we want to hear from you today! Click apply.
Sales Engineer (Amazon Connect, £100k) employer: Ingenio Global
Contact Detail:
Ingenio Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer (Amazon Connect, £100k)
✨Tip Number 1
Familiarise yourself with Amazon Connect and its features. Understanding the platform inside out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the CX and contact centre industry. Attend relevant events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 3
Prepare to discuss specific case studies or projects where you've successfully implemented Amazon Connect solutions. Real-world examples will showcase your expertise and problem-solving skills.
✨Tip Number 4
Stay updated on AWS certifications and consider obtaining additional ones if you haven't already. This will not only enhance your qualifications but also show your commitment to professional development.
We think you need these skills to ace Sales Engineer (Amazon Connect, £100k)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Sales Engineer position. Familiarise yourself with Amazon Connect and related technologies, as well as the specific skills needed for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in the contact centre, CX, or voice industry. Emphasise your technical design skills, effort estimation experience, and any AWS certifications you hold, particularly those related to Amazon Connect.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss your experience with Amazon Connect and how it aligns with the responsibilities outlined in the job description. Be sure to mention any innovative solutions you've developed in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a sales engineering role.
How to prepare for a job interview at Ingenio Global
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Amazon Connect and related technologies during the interview. Be prepared to discuss specific projects where you designed architectures or optimised solutions, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand the Client's Needs
Research the company and its clients before the interview. Understanding their business challenges and how Amazon Connect can address them will allow you to tailor your responses and show that you're not just technically proficient but also client-focused.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to design solutions under pressure. Practise articulating your thought process when tackling complex problems, as this will showcase your analytical skills and creativity in solution design.
✨Demonstrate Team Collaboration Skills
Since the role involves working within a sales pursuit team, be ready to discuss your experiences collaborating with others. Share examples of how you've worked with cross-functional teams to achieve common goals, as this will highlight your teamwork and communication abilities.
