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- Tasks: Build strong relationships with customers and drive their success using our platform.
- Company: Join a fast-growing SaaS business that values Customer Success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction and retention.
- Qualifications: 3+ years in Customer Success or client-facing SaaS roles with strong communication skills.
- Other info: Work in a dynamic environment with a focus on innovation and customer value.
The predicted salary is between 51600 - 103200 £ per year.
(London office twice per week, plus customer site visits as required)
Reports to: Head of Customer Success
Ingenio is partnering with a fast-growing SaaS business to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers.
What you’ll do:
- Own and build long-term relationships with senior stakeholders across a defined portfolio of customers
- Drive onboarding, adoption, and value realisation of the AP platform
- Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR
- Monitor customer health, proactively manage risk, and lead escalations to resolution
- Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams
Who you are:
- 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role
- Proven ownership of renewals, retention, and expansion within a technology environment
- Confident communicator with experience running QBRs, executive reviews, and customer presentations
- Commercially minded, highly organised, and comfortable managing complex customer portfolios
- Passionate about SaaS, customer value, and delivering measurable business outcomes
If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.
Senior Customer Success Manager | OTE £86k in London employer: Ingenio Global
Contact Detail:
Ingenio Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager | OTE £86k in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success. Think about how you've driven renewals and managed complex portfolios in the past. We want you to showcase your experience confidently!
✨Tip Number 3
Don’t forget to research the company culture and values of the places you’re applying to. Tailor your conversations to show how your passion for customer value aligns with their mission. It’s all about making that connection!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Senior Customer Success Manager | OTE £86k in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in Customer Success and any specific achievements that relate to renewals and retention. We want to see how you’ve driven value for customers in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about SaaS and how you can contribute to our mission. Share specific examples of how you've built relationships with senior stakeholders and driven customer success.
Showcase Your Communication Skills: As a Senior Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly. Whether it’s through your CV or cover letter, we want to see your confident communication style!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Ingenio Global
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Revenue Retention (NRR) and customer health scores. Be ready to discuss how you've used these metrics in your previous roles to drive renewals and expansions.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with senior stakeholders. Think about times you've run QBRs or executive reviews, and be ready to share how you tailored your message to different audiences.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've proactively managed risks or resolved escalations. Highlight your approach to identifying issues before they escalate and how you’ve turned challenges into opportunities for customer success.
✨Be Passionate About SaaS
Express your enthusiasm for the SaaS industry and how it drives customer value. Share insights on current trends and how they impact customer success, showing that you're not just knowledgeable but genuinely passionate about the field.
