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For Companies At a Glance
- Tasks: Own a portfolio of 150 SMB customers and drive their success.
- Company: Fast-growing SaaS client with a focus on customer impact.
- Benefits: Competitive salary, bonus potential, and hybrid working model.
- Why this job: Kickstart your SaaS career and make a real difference for customers.
- Qualifications: Early-career talent with a background in finance, IT, or tech.
- Other info: Fast-track your career in a dynamic scale-up environment.
The predicted salary is between 36000 - 60000 £ per year.
Kickstart your SaaS career as a Junior Customer Success Manager. Ingenio is hiring on behalf of a fast-growing SaaS client — and they want someone hungry to learn, grow, and make an impact. This isn’t just a “customer support” role. You’ll own a portfolio of 150 SMB customers, drive adoption, spot upsell opportunities, and help shape the way customers succeed. Your work directly impacts Net Revenue Retention — a tangible measure of your success.
Why this role matters:
- Be the go-to person for your customers, guiding them from onboarding to full adoption
- Influence product and process improvements with your insights
- Learn SaaS inside-out while building commercial and technical expertise
What we’re looking for:
- Early-career, high-potential talent ready to grow in SaaS
- Background in finance, accounting, IT, or tech (even recent graduates!)
- Curious, coachable, resilient, and confident talking about value and pricing
- Organised, proactive, and comfortable managing 125–150 accounts
What you’ll do day-to-day:
- Support SMB customers with onboarding, adoption, and renewals
- Monitor usage and flag risks before they become issues
- Spot upsell opportunities and drive expansion
- Collaborate with Sales, Product, Support, and Professional Services
- Help improve CS processes, playbooks, and documentation
What success looks like:
- Customers fully adopting the product
- Opportunities for upsell and expansion realised
- Happy, healthy customer relationships that last
Location & Working Model:
London, UK Hybrid: 2 days in-office (Tues/Thurs)
Compensation:
Base salary: up to £40k GBP + bonus (Total OTE: £55k)
Perks & Growth:
Launch your SaaS career with hands-on experience. Learn from a cross-functional team of experts. Fast-track career progression in a scale-up environment.
Sound like you? Step into a role where your impact is clear, your growth is rapid, and your career in SaaS starts today. Apply now and start shaping the future of customer success!
Junior Customer Success Manager | OTE £55k in London employer: Ingenio Global
Contact Detail:
Ingenio Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager | OTE £55k in London
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry on LinkedIn or at local meetups. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and think of ways you can contribute. This shows you're genuinely interested and ready to make an impact!
✨Tip Number 3
Practice your pitch! Be ready to talk about your background, skills, and how they relate to the role. Highlight your curiosity and eagerness to learn—qualities that are gold in a Junior Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Junior Customer Success Manager | OTE £55k in London
Some tips for your application 🫡
Show Your Passion for SaaS: When writing your application, let your enthusiasm for the SaaS industry shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about starting your career in this field.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. We love seeing how your background in finance, IT, or tech can contribute to our customers' success!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Junior Customer Success Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Ingenio Global
✨Know Your SaaS Basics
Before the interview, brush up on your knowledge of SaaS and how it works. Understand key terms like Net Revenue Retention and customer adoption. This will show your enthusiasm for the role and help you speak confidently about the industry.
✨Showcase Your Curiosity
Prepare questions that demonstrate your curiosity about the company and its customers. Ask about their current challenges or how they measure customer success. This not only shows you're engaged but also helps you understand how you can contribute.
✨Highlight Relevant Experience
Even if you’re a recent graduate, think about any relevant experiences you have, whether from internships, projects, or part-time jobs. Be ready to discuss how these experiences have prepared you for managing customer relationships and spotting upsell opportunities.
✨Demonstrate Your Organisational Skills
Since you'll be managing 125–150 accounts, it's crucial to convey your organisational skills. Share examples of how you've successfully managed multiple tasks or projects in the past, and explain your strategies for staying organised and proactive.
