At a Glance
- Tasks: Support SMB customers, drive adoption, and spot upsell opportunities.
- Company: Fast-growing SaaS client with a focus on customer success.
- Benefits: Competitive salary, bonus potential, and hybrid working model.
- Other info: Fast-track career progression in a dynamic scale-up environment.
- Why this job: Kickstart your SaaS career and make a real impact on customer success.
- Qualifications: Early-career talent with a background in finance, IT, or tech.
The predicted salary is between 24000 - 33600 £ per year.
Ingenio is hiring on behalf of a fast-growing SaaS client — and they want someone hungry to learn, grow, and make an impact. This isn’t just a “customer support” role. You’ll own a portfolio of 150 SMB customers, drive adoption, spot upsell opportunities, and help shape the way customers succeed. Your work directly impacts Net Revenue Retention — a tangible measure of your success.
Why this role matters:
- Be the go-to person for your customers, guiding them from onboarding to full adoption
- Influence product and process improvements with your insights
- Learn SaaS inside-out while building commercial and technical expertise
What we’re looking for:
- Early-career, high-potential talent ready to grow in SaaS
- Background in finance, accounting, IT, or tech (even recent graduates!)
- Curious, coachable, resilient, and confident talking about value and pricing
- Organised, proactive, and comfortable managing 125–150 accounts
What you’ll do day-to-day:
- Support SMB customers with onboarding, adoption, and renewals
- Monitor usage and flag risks before they become issues
- Spot upsell opportunities and drive expansion
- Collaborate with Sales, Product, Support, and Professional Services
- Help improve CS processes, playbooks, and documentation
What success looks like:
- Customers fully adopting the product
- Opportunities for upsell and expansion realised
- Happy, healthy customer relationships that last
Location & Working Model:
London, UK Hybrid: 2 days in-office (Tues/Thurs)
Compensation:
Base salary: up to £40k GBP + bonus (Total OTE: £55k)
Launch your SaaS career with hands-on experience. Learn from a cross-functional team of experts. Fast-track career progression in a scale-up environment.
Step into a role where your impact is clear, your growth is rapid, and your career in SaaS starts today. Apply now and start shaping the future of customer success!
Junior Customer Success Manager | £40K employer: Ingenio Global
Ingenio offers an exceptional opportunity for aspiring professionals to launch their careers in the dynamic SaaS industry. With a strong focus on employee growth, you will receive hands-on experience and mentorship from a cross-functional team, all while enjoying a vibrant work culture in London. The hybrid working model promotes a healthy work-life balance, ensuring that you can thrive both personally and professionally as you make a meaningful impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Success Manager | £40K
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry on LinkedIn or at local meetups. Don’t be shy; ask for informational interviews to learn more about their experiences and get your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside-out. Show them you’re not just another candidate; you’re genuinely interested in how they help their customers succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in finance, accounting, or tech makes you a perfect fit for the Junior Customer Success Manager role. Highlight your curiosity and eagerness to learn.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior Customer Success Manager | £40K
Some tips for your application 🫡
Show Your Passion for SaaS:When writing your application, let your enthusiasm for the SaaS industry shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about helping customers succeed in this space.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it's from internships or projects. We love seeing how your background in finance, IT, or tech can contribute to our customers' success. Be specific about your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive!
How to prepare for a job interview at Ingenio Global
✨Know Your SaaS Basics
Before the interview, brush up on your knowledge of SaaS and how it works. Understand key terms like Net Revenue Retention and customer adoption. This will show your enthusiasm for the role and help you speak confidently about the industry.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to spot upsell opportunities and how you’ve contributed to customer satisfaction in previous roles or projects.
✨Demonstrate Your Organisational Skills
Since you'll be managing a portfolio of 150 SMB customers, it's crucial to showcase your organisational skills. Discuss any tools or methods you use to keep track of tasks and priorities, and be ready to explain how you would manage multiple accounts effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to customer success, how they measure success, or what challenges their customers face. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
