Head of Professional Services (UCaaS / CCaaS / Networking)

Head of Professional Services (UCaaS / CCaaS / Networking)

Job Title: Head of Professional Services

Type: Permanent

Location: HQ Manchester

Company Overview:

Our client is a leading organisation in the technology sector that specializes in digital transformation, cybersecurity & customer experience solutions. They are currently looking to hire a Head of Professional Services who will lead teams delivering customer projects, including Project Managers, Project Coordinators, and Project Engineers. This overall team has 35 people with 4 managers.

You will collaborate with the Operational Leadership Team to drive continuous improvement, enhancing efficiency, productivity, and service levels.

Requirements:

• Thrive under pressure, demonstrating self-motivation and resilience.
• Must have previous experience in a customer-facing role.
• Bring creativity to developing new service offerings and enhancing existing ones.
• Possess strong commercial awareness, aligning services with strategic business goals.
• Have CMI or an equivalent management qualification.

On Offer:

• Bonus TBC
• Access to salary sacrifice EV-car schemes & cycle-to-work
• Enhanced pension
• Enhanced parental leave

Why Join?

• Work on cutting-edge projects that impact critical UK infrastructure.
• A dynamic, fast-paced environment with opportunities for professional growth.
• Hybrid work model and competitive salary package.

If you are looking to take the next step as Head of Professional Services , contact Cathal directly at Cathal (AT) Ingenio-global (DOT) com or apply today!

Seniority level: Director

Employment type: Full-time

Job function: Engineering, Consulting, and Project Management

Industries: IT Services and IT Consulting, Telecommunications, and Information Services

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