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- Tasks: Build strong relationships with customers and drive their success using our SaaS platform.
- Company: Join a fast-growing SaaS business that values customer success.
- Benefits: Competitive salary, bonus, hybrid work model, and great benefits.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction and retention.
- Qualifications: 3+ years in Customer Success or client-facing SaaS roles with strong communication skills.
- Other info: Exciting opportunity in a high-growth environment focused on customer value.
The predicted salary is between 60000 - 84000 £ per year.
Location: London – Hybrid (London office twice per week, plus customer site visits as required)
Package: £70,000 + bonus + benefits
Reports to: Head of Customer Success
Ingenio is partnering with a fast-growing SaaS business, to hire a Senior Customer Success Manager to play a critical role in driving customer value, retention, and expansion across the customer base. This is a senior, client-facing role with direct ownership of renewals, adoption, and Net Revenue Retention (NRR), acting as a trusted advisor to mid-market and enterprise customers.
What you’ll do:
- Own and build long-term relationships with senior stakeholders across a defined portfolio of customers
- Drive onboarding, adoption, and value realisation of the AP platform
- Manage renewals and identify expansion, upsell, and cross-sell opportunities to maximise NRR
- Monitor customer health, proactively manage risk, and lead escalations to resolution
- Act as the voice of the customer internally, feeding insights into Product, Sales, and Leadership teams
Who you are:
- 3+ years’ experience in Customer Success, Service Delivery, or a client-facing SaaS role
- Proven ownership of renewals, retention, and expansion within a technology environment
- Confident communicator with experience running QBRs, executive reviews, and customer presentations
- Commercially minded, highly organised, and comfortable managing complex customer portfolios
- Passionate about SaaS, customer value, and delivering measurable business outcomes
If this role excites you and you want to be part of a high-growth SaaS business where Customer Success is central to revenue, I want to hear from you – today.
Senior Customer Success Manager | OTE £86k in City of London employer: Ingenio Global
Contact Detail:
Ingenio Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager | OTE £86k in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success. Think about how you've driven renewals and managed complex portfolios in the past. We want you to showcase your experience and confidence!
✨Tip Number 3
Don’t forget to research the company culture and values of the places you’re applying to. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Senior Customer Success Manager | OTE £86k in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in customer success, renewals, and any SaaS-related achievements that show you can drive value and retention.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how your skills align with our needs. Share specific examples of how you've built relationships and driven customer outcomes in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your communication style. Be clear, concise, and professional, while also letting your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ingenio Global
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Revenue Retention (NRR) and customer health scores. Be ready to discuss how you've driven these metrics in your previous roles, as this will show your understanding of the impact you can have on the company's success.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific customer situations. Think about past experiences where you've successfully managed renewals or resolved escalations, and be prepared to share those stories in a structured way.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, you'll need to communicate effectively with senior stakeholders. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics like onboarding and value realisation.
✨Research the Company and Its Customers
Dive deep into the company’s products and its customer base. Understanding their challenges and how the SaaS platform addresses them will help you position yourself as a trusted advisor during the interview, demonstrating your passion for customer value.
