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For Companies At a Glance
- Tasks: Lead a team to develop innovative chatbot applications and enhance customer experiences.
- Company: Join a forward-thinking company at the cutting edge of AI and customer experience technology.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team, tackle exciting projects, and make a real impact in tech.
- Qualifications: 5+ years in chatbot development with expertise in NLP/NLU technologies and programming skills.
- Other info: Work in a collaborative environment with access to top-tier professionals and diverse projects.
The predicted salary is between 48000 - 72000 £ per year.
Start date: ASAP
Type: Permanent
Location: Hybrid London/Leeds
Salary: £60-90K
Role Overview
As a Chatbot Developer, you’ll be at the forefront of developing IVA and chatbot applications, using state-of-the-art technology to deliver transformative customer experiences. You’ll lead technical projects, guiding and mentoring junior team members, while working in a collaborative, growth-focused environment. If you’re excited to work with top-tier professionals, tackle diverse projects, and sharpen your skills, we want you to be part of our success story.
Your Responsibilities
- Lead and inspire a talented team of developers, working hand-in-hand with Project Managers to drive successful project delivery.
- Review customer requirements and collaborate with the Design team to ensure the solution exceeds expectations.
- Design and configure innovative IVA and chatbot applications using industry-leading platforms.
- Build and optimise NLU functionality (including intents, training phrases, and entities) to deliver next-level conversational AI.
- Lead system testing and ensure flawless performance of IVA and chatbot applications.
- Take charge of troubleshooting and resolving issues during testing and production environments, ensuring smooth deployment.
- Deliver exceptional go-live support and provide ongoing post-implementation assistance to ensure continued client success.
- Drive continuous improvements through IVA and chatbot tuning/optimisation, enhancing user experience.
What You Bring to the Table
- Expertise in NLP/NLU technologies like Google Dialogflow, Amazon Lex, or IBM Watson, with a keen interest in how Generative AI is revolutionising IVA/chatbot development.
- At least 5 years of hands-on experience developing IVA and chatbot solutions, ideally with experience in platforms such as Five9 Studio, Amazon, OneReach, or Genesys Cloud.
- Proven experience building self-service applications using cutting-edge, cloud-based technologies.
- Solid knowledge of both voice and text-based implementations.
- Integration expertise, including working with REST and/or SOAP APIs, ensuring seamless system connectivity.
- Experience with prompt engineering for Large Language Models is a bonus.
- Ability to communicate complex technical challenges to a non-technical audience with clarity and confidence.
- Strong troubleshooting abilities, using tools like Postman or CURL to resolve integration issues.
- Programming experience (JavaScript, Java, Python) would be an asset.
Why Join?
If you want to be part of a fast-paced, innovative environment where your ideas are valued and your skills will grow, this is the place for you. With access to exciting projects across various industries, you’ll be part of a team that’s pushing the boundaries of CX automation and technology. Take this opportunity to elevate your career, work with some of the best in the business, and make a real impact on the future of customer experience.
Location
With offices in London and Leeds, we’re well-placed to recruit top talent from across the UK, offering a hybrid working model that supports flexibility and work-life balance.
Chatbot Developer employer: Ingenio Global
Contact Detail:
Ingenio Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chatbot Developer
✨Tip Number 1
Familiarise yourself with the latest NLP/NLU technologies, especially Google Dialogflow and Amazon Lex. Being able to discuss recent advancements or projects you've worked on using these platforms can really set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've mentored junior developers in past roles. Highlighting your ability to inspire and guide a team will resonate well with us as we value collaboration and growth.
✨Tip Number 3
Brush up on your troubleshooting skills, particularly with tools like Postman or CURL. Be ready to discuss specific challenges you've faced in previous projects and how you resolved them, as this demonstrates your problem-solving capabilities.
✨Tip Number 4
Prepare to articulate complex technical concepts in simple terms. We appreciate candidates who can communicate effectively with non-technical stakeholders, so practice explaining your past projects in an accessible way.
We think you need these skills to ace Chatbot Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with NLP/NLU technologies and chatbot development. Include specific projects where you've led teams or delivered successful solutions, as this role requires strong leadership and technical skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with relevant platforms like Google Dialogflow or Amazon Lex, and how you can contribute to their innovative projects.
Showcase Technical Skills: Clearly outline your programming skills, especially in JavaScript, Java, or Python. Provide examples of how you've used these languages in previous projects, particularly in developing IVA and chatbot applications.
Prepare for Technical Questions: Anticipate technical questions related to chatbot development and NLU functionality. Be ready to discuss your troubleshooting methods and how you've resolved integration issues in past projects.
How to prepare for a job interview at Ingenio Global
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with NLP/NLU technologies like Google Dialogflow or Amazon Lex. Highlight specific projects where you've developed IVA and chatbot solutions, and be ready to explain the technical challenges you faced and how you overcame them.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share examples of how you've mentored junior developers or led technical projects. Discuss your approach to collaboration with Project Managers and how you ensure successful project delivery.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. This is crucial as you'll need to communicate effectively with non-technical stakeholders. Use examples from your past experiences to illustrate your ability to bridge the gap between technical and non-technical audiences.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting abilities. Be ready to discuss tools like Postman or CURL and provide examples of integration issues you've resolved. Show your analytical thinking and how you approach problem-solving in real-world scenarios.
