At a Glance
- Tasks: Manage and coordinate service engineers while providing technical support and guidance.
- Company: Join ORONA, a global leader in lift technology with a collaborative culture.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and health benefits.
- Other info: Enjoy ongoing training and development opportunities in a dynamic work environment.
- Why this job: Make a real impact in a stable company focused on career development.
- Qualifications: Experience as a Service Engineer or Engineering background; team management experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways. Operating in over 100 countries, with 330,000 lifts worldwide using our technology and 2 manufacturing plants, we are proud to be Number 1 in Europe for complete lift production capacity.
The Role
We are currently looking for a Service Supervisor to join our busy Sunbury office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call-out team.
Key Responsibilities
- All aspects of the day-to-day management and coordination of the Service Engineers and Field Technicians
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes including re-routing on MS2 app to maximise production and reduce travel times, fuel costs, etc.
- Ensuring all planned visits are completed per calendar month
- Reviewing and influencing engineers’ productivity
- Dealing with call-outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve
- Coordinating any resolution actions required with engineers and FT’s
- Managing isolated lifts to ensure minimum downtime and rapid resolution
- Co‑ordinating external and internal training requirements and mentoring the teams’ progression
- Undertaking maintenance audits and ensuring overall H&S compliance
- Providing customer technical support as required and improvement and repair
What We’re Looking For
To apply you will have demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience. Or come from an Engineering background (Mechanical or Electronics). Additionally, experience of managing/coordinating a team would be an advantage, although training will be provided by the Service Management team. Clean UK driving licence (essential) and Right to Work in the UK (mandatory).
Why Join ORONA?
We offer more than just a job — we offer long‑term career development within a stable and growing company.
What We Offer
- Attractive Salary: Competitive pay that reflects your skills and experience
- Generous Holiday Allowance: Enjoy 25 days of annual leave, increasing to 30 with service, and 8 public holidays
- Secure Future: Benefit from a pension scheme with increasing company contributions as you grow with us
- Peace of Mind: Life Insurance to support you and your loved ones
- Health & Wellbeing: Medical Cash Back Plan to help with health costs, plus access to 24/7 GP services
- Family‑Friendly Benefits: Enhanced leave for family‑related events and emergencies
- Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
- Eye Care: Eyecare vouchers to help keep your vision sharp
- Recognition for Longevity: Long Service Awards to celebrate your milestones with us
- Referral Rewards: Earn a Recruitment Referral Fee by helping us find top talent
- Continuous Growth: Ongoing Training & Development opportunities to support your career journey
Join ORONA and be part of a company moving the world safely and efficiently every day.
Lift Service Supervisor in Sunbury-on-Thames employer: INGENIEROJOB
At ORONA, we pride ourselves on being a leading employer in the lift and escalator industry, offering a dynamic work environment in our Sunbury office. Our commitment to employee growth is evident through continuous training opportunities, competitive salaries, and generous benefits, including a robust pension scheme and family-friendly policies. Join us to be part of a supportive team that values your contributions and fosters long-term career development.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Service Supervisor in Sunbury-on-Thames
✨Tip Number 1
Network like a pro! Reach out to people in the lift and escalator industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching ORONA and understanding their services. Be ready to discuss how your experience as a Service Engineer aligns with their needs. Show them you’re not just another candidate, but someone who genuinely wants to contribute to their success.
✨Tip Number 3
Practice your technical knowledge! Brush up on your skills related to lift maintenance and management. Being able to demonstrate your expertise during an interview can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Lift Service Supervisor in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lift Service Supervisor role. Highlight your experience in managing teams and any technical skills that relate to lifts or engineering. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Be sure to mention your understanding of the lift industry and your commitment to safety and efficiency.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially when it comes to managing service teams and resolving client issues.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us. Plus, you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at INGENIEROJOB
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to lifts and escalators. Understand the basics of maintenance, installation, and troubleshooting. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Supervisor, you'll be managing a team. Be prepared to discuss your previous experiences in leading or coordinating teams. Share specific examples of how you've motivated others or resolved conflicts, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with ORONA
Research ORONA’s values, mission, and recent projects. Knowing about their operations and achievements will allow you to tailor your answers and show that you’re a good fit for their culture. Plus, it’ll give you some great talking points during the interview!
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you gauge if ORONA is the right place for you.
