At a Glance
- Tasks: Lead global Customer Delivery, ensuring seamless onboarding and implementation of Ingenico solutions.
- Company: Ingenico, a trusted leader in payment acceptance with a diverse and inclusive culture.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a global team committed to innovation and excellence in customer service.
- Why this job: Shape the future of payments while making a real impact on customer satisfaction.
- Qualifications: Experience in leading Customer Delivery teams and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
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Head of Customer Delivery
Company
Location
London, GB, N1 9FN
Payments happen everywhere.
In stores, online, and across countless daily interactions.
Ingenico helps businesses accept payments securely and seamlessly across the world.
With operations in more than 30 countries, 4,000+ experts and over 45 years of experience, Ingenico is a trusted global leader in payment acceptance.
At Ingenico, Customer Excellence is a key driver of customer satisfaction, operational performance and growth.
As Head of Customer Delivery, you will lead global Professional Services and Service Enablement activities, ensuring successful implementation, onboarding and adoption of Ingenico solutions worldwide.
- The Impact You’ll Make
- Lead and transform the global Customer Delivery organization.
- Improve implementation quality and customer outcomes.
- Accelerate onboarding and customer time-to-value.
- Build scalable delivery standards and best practices.
- Strengthen cross-functional collaboration globally.
What You Will Do
- Own onboarding, implementation and service introduction processes.
- Drive capacity planning and resource allocation.
- Manage risks, escalations, and recovery plans.
- Partner with commercial teams on scoping and estimates.
- Deploy common delivery frameworks and quality standards.
- Develop the service catalogue and readiness processes.
- Coach and develop geographically distributed teams.
- What Helps You Succeed
- Experience leading Customer Delivery or Professional Services organizations.
- Strong leadership of global teams and large customer programs.
- Expertise in delivery governance and operational excellence.
- Ability to influence senior stakeholders, out
- Outstanding communication andchange management skills.
- Working mode: Hybrid (3 days per week in the office)
At Ingenico, you join one global team shaping the future of payments with Trust, Innovation and Care.
As part of our values, we embrace diversity and inclusion at Ingenico.
We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.
Ingenico welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
We want to adapt our processes and create a safe work environment that welcomes everyone.
- To learn more about what it's like working inside Ingenico, follow us on Linked In
- #J-18808-Ljbffr
Head of Customer Delivery in London employer: Ingenico
Ingenico is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its diverse team of experts. With a strong commitment to employee growth, Ingenico provides ample opportunities for professional development and continuous learning, all while ensuring a supportive environment that values trust and sustainability. Located in the UK and France, employees benefit from a vibrant international setting that encourages teamwork and engagement across borders.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Delivery in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingenico. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingenico before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Delivery in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingenico:Your cover letter is your chance to shine! Tell us why you want to work at Ingenico specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingenico!
How to prepare for a job interview at Ingenico
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
