Sales Administration Assistant in Dalgety Bay

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do. We’re looking for an organized, proactive, and process-driven professional to join our team. You’ll work alongside a collaborative group focused on continuous improvement, delivering high-quality solutions, and ensuring excellent customer experience.

Responsibilities

• Act as the primary day-to-day contact for customers, managing requests and escalations across internal teams
• Coordinate tasks across departments to ensure timely and accurate delivery
• Attend regular customer meetings and conference calls, independently or with the Account Manager
• Communicate proactively with customers, managing expectations and ensuring follow-through
• Lead the setup of new hardware, data updates, and system changes (Gems/TMS)
• Process customer purchase orders and ensure deadlines and expectations are met
• Collaborate with Procurement to maintain appropriate stock levels
• Prepare monthly billing and management information (MI) reports
• Document and maintain internal processes
• Work cross-functionally to ensure SLAs are consistently achieved
• Support the Account Manager in delivering against revenue targets
• Take on additional tasks as reasonably required

What success looks like

• Delivering customer requests accurately and on time
• Effectively solving problems and communicating solutions clearly
• Managing and prioritising workload efficiently
• Identifying and implementing process improvements
• Consistently providing a high level of customer service

What you’ll bring

• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• A proactive, positive, and team-oriented mindset
• Ability to perform under pressure and manage multiple priorities
• High levels of motivation, initiative, and attention to details
• Experience in a similar role
• Familiarity with SAP
• Strong IT skills, including Microsoft Office

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.