Ingenico is seeking an exceptional Team Leader to manage a Service Desk team at our Dalgety Bay site. You will coach agents, monitor KPIs and oversee shift planning to ensure consistent, high‑quality service.
You will provide ongoing guidance on processes, handle customer escalations, review knowledge materials, and collaborate with senior management to drive performance improvements and cost efficiency.
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Contact Centre Team Lead — Elevate Customer Experience in Dalgety Bay employer: Ingenico
Ingenico is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its diverse team of experts. With a strong commitment to employee growth, Ingenico provides ample opportunities for professional development and continuous learning, all while ensuring a supportive environment that values trust and sustainability. Located in the UK and France, employees benefit from a vibrant international setting that encourages teamwork and engagement across borders.
