At a Glance
- Tasks: Support customers in integrating Ingenico payment solutions and resolve technical issues.
- Company: Ingenico, a global leader in payment acceptance solutions with 40 years of innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work autonomously in a supportive team with excellent career advancement opportunities.
- Why this job: Join a trusted tech partner and make a real impact in the evolving world of commerce.
- Qualifications: Technical support experience and some software development skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
The role is to support our customers and 3rd party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low level applications that control and manage APIs and payment applications (including EMV).
Your day-to-day responsibilities include:
- Investigate and resolve technical issues reported by customers/integrators
- Log and track the progress of each issue ensuring excellent communications with stakeholders
- Work closely with regional and Group R&D to offer quick solutions
- Lead customer support calls and meetings on technical issues and discussions
- Preparation and loading of terminal software packages
- Ensure loading tools are maintained to latest versions and standards
- Occasional customer site visits to support and participate in technical investigations
- Provide level 3 support for integration issues in production environment
Signs of success:
- Manage support requests in line with SLAs
- Deliver work on time and to a consistently high standard
- Provide high first time fix rate on all resolved investigations
- Maintain sound knowledge and understanding of Ingenico products and software architectures
Skills we can’t do without:
- Microsoft Office skills required
- Technical support experience in S/W, IT or other technology industry
- Some software development experience i.e. C, C++, Java
- Ability to communicate ideas in both technical and layman’s terms
- Strong analytical and creative problem-solving skills
- Effective time management of workload related tasks
- Ability to work autonomously with little supervision
Skills we’d like:
- HND level in suitable engineering discipline or above
- Experience with C/C++, WinCE/Android Studio and WIN OS applications
Behaviour skills:
- Strong interpersonal skills
- Respectful and courteous towards others
- Positive “can-do” attitude
- Self-motivated and enthusiastic
Technical Support Engineer in Dunfermline employer: Ingenico Group
Ingenico is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Technical Support Engineers to thrive. With a commitment to trust and sustainability, employees benefit from a supportive work environment that encourages professional growth through continuous learning and development opportunities. Located in a dynamic industry, Ingenico offers the chance to work with cutting-edge payment solutions while being part of a diverse team dedicated to shaping the future of commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Dunfermline
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ingenico Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ingenico Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ingenico Group!
✨Direct Apply to Ingenico Group
Let's not forget to apply directly through the Ingenico Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer in Dunfermline
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ingenico Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ingenico Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ingenico Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
