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- Tasks: Support clients with technical product integration and provide training on Ingenico solutions.
- Company: Ingenico, a global leader in payment acceptance solutions with 40 years of innovation.
- Benefits: Fully remote role with travel opportunities and a chance to work with cutting-edge technology.
- Why this job: Join a diverse team shaping the future of commerce while making a real impact.
- Qualifications: Experience in Android, Java, C Sharp, and knowledge of API integration required.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
This position is responsible for supporting the pre & post sales and integration needs of our clients. They work closely with Account Executives and Account Managers to provide technical product integration support to the sales team. The Solutions Engineer is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development.
They gather and assess functional, technical, and business requirements to understand how to best implement Ingenico products and services. The candidate can perform technical and sales related activities at customer locations independent of sales executives, which may include, but is not limited to, customer presentations and product demonstrations. This position requires up to 30% travel in the UK and Germany. It is fully remote so the ideal person can be based anywhere in the UK or Germany.
The Solution Engineer is responsible for field support of customer integrations. Product integration will involve working with customers directly as well as through partner relationships. Product integration includes gathering technical requirements from customers, providing guidance and training on Ingenico’s suite of terminal solutions, and actively working in a development support role.
The ideal candidate will be very familiar with POS register systems and integration kits. Equivalent experience in developing technical solutions is also preferred. The Solutions Engineer will have the base experience and qualifications defined in the Solution Engineering role below. In addition, the Solutions Engineer will have a track record of successfully managing, consulting, and servicing our largest and most complex customers. Solutions in this space require custom development, a very high level of responsiveness and the ability to work within a very complex customer environment.
Essential Functions/ Responsibilities:
- Management of the Android Global API solution
- Primary Interface for ISV Android Product Integration
- Implementation and Support of Ingenico Hardware & Software Payment Solutions
- Work with 3rd party financial solution providers to resolve technical integration issues
- Provide product training to customers and partners
- Analyze customer requirements and recommend best practices & solutions
- Provide sales support to account executives in the form of presentations, white board sessions and technical demonstrations of product
- Support existing client base in problem determination, resolution, and product upgrade
- Participate in sales meetings and industry related events
- Recommend product enhancements and provide customer feedback to product management
- Aid in testing and piloting of new hardware and software
- Work with QA & software engineering on problem recreation and resolution
- Technical expertise on Ingenico’s multi-lane set of products and integration kits
- Collaborate with sales, product, software development and QA in order to accelerate product integration.
- Provide input to Technical Services and Software Development to accelerate the evolution of the Ingenico multilane integration kits.
Competencies / Skills Requirements:
- Development level experience in Android, Java, and C Sharp
- In Depth knowledge of API Integration
- Proficient in secure payment solutions
- Proficient in troubleshooting and problem resolution
- Technical position involving driver solutions, PC installations and understanding of POS workflows at a very detailed level.
- Project management, time management and task prioritization skills
- Analytical capabilities and leadership skills including experience managing customer expectations.
- Written and verbal communication skills in customer settings and with internal management.
- Ability to establish solid business relationships and work effectively in a team environment.
- Ability to communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people.
Technical and Non-technical Skills:
- Understanding of various encryption standards and concepts in the secure payment industry including Master/Session, DUKPT, DES and Triple DES
- Experience with EMV certification and integration
- Understanding of security requirements within the payment industry such as PABP, PCI-PED and PCI-DSS
- Hardware experience with POS peripherals, PCs, Servers and common POS retail workstations and back-office solutions
- Understanding of wireless protocols and concepts
- Understanding of various payment device interfaces and implementations such as OPOS, JPOS and IBM EFT
- Experience with graphics generation and manipulation tools
- Experience with Java development environment is preferred
- Software: MS-Word, Excel, Project, Visio, PowerPoint
- Strong communication, marketing, cross functional team leadership, product management, product marketing
Solution Engineer in Dunfermline employer: Ingenico Group
Contact Detail:
Ingenico Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer in Dunfermline
✨Tip Number 1
Network like a pro! Get out there and connect with people in the payments industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to present or demo, make it count. Tailor your presentation to highlight how Ingenico’s solutions can solve real problems. This is your moment to shine and prove you’re the right fit for the role.
✨Tip Number 3
Be proactive! Don’t wait for the job to come to you. Reach out to potential employers directly through our website. Express your interest in the Solutions Engineer role and share how your experience aligns with their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you top of mind.
We think you need these skills to ace Solution Engineer in Dunfermline
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Engineer role. Highlight your experience with POS systems and technical integrations, as this will show us you understand what we're looking for.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Android, Java, and API integration. We want to see how you can bring your skills to our team and help our clients.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experiences and how they relate to the role. We appreciate clarity just as much as technical know-how!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ingenico Group
✨Know Your Tech Inside Out
As a Solution Engineer, you'll need to demonstrate your technical prowess. Brush up on Ingenico's products, especially the Android Global API solution and payment integration kits. Be ready to discuss how you've tackled technical challenges in the past and how you can apply that knowledge to support clients.
✨Showcase Your Communication Skills
This role requires you to liaise between technical teams and customers. Practice explaining complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical stakeholders or provided training to clients.
✨Prepare for Real-World Scenarios
Expect to face situational questions during the interview. Think about specific instances where you've managed customer expectations or resolved integration issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Your Problem-Solving Skills
Ingenico values responsiveness and the ability to work through complex environments. Be prepared to discuss how you've approached problem determination and resolution in previous roles. Highlight any experience with troubleshooting secure payment solutions or working with third-party financial providers.
