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For Companies At a Glance
- Tasks: Manage and grow strategic relationships with major retail clients in Italy.
- Company: Ingenico, the global leader in payments acceptance solutions.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Join a trusted tech partner and shape the future of commerce.
- Qualifications: Master’s degree and 5+ years in B2B sales, ideally in retail or fintech.
- Other info: Fluent in French and English, with strong negotiation and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Role Overview
The Key Account Manager (KAM) – Retail is responsible for developing, managing, and growing strategic relationships with major retail clients in Italy. The role requires a strong blend of commercial acumen, customer-centric mindset, and the ability to manage complex solution sales cycles (hardware, software, and services). The KAM will act as the primary business partner to top-tier retail accounts, ensuring long-term satisfaction, revenue growth, and alignment with the company’s strategic objectives. The role is ideally based in Dalgety Bay or in the London area.
Key Responsibilities
- Account Management & Growth: Develop and execute account strategies to achieve revenue, margin, and growth targets. Identify new business opportunities within existing accounts (cross-sell, upsell, new solutions). Ensure account plans are updated regularly with clear objectives, pipeline, and action plans.
- Client Relationship Management: Act as the trusted advisor and primary point of contact for key retail clients. Build strong multi-level relationships (executive, operational, technical). Ensure customer satisfaction and proactively address issues, escalations, and contract renewals.
- Sales Execution: Drive the full sales cycle from opportunity identification to contract signature. Lead negotiations on commercial terms, pricing, and agreements. Collaborate with pre-sales, product, operations, and customer success teams to deliver tailored solutions.
- Market & Business Insights: Monitor market trends, competitors, and customer needs in the French retail sector. Provide feedback to product and marketing teams to influence future solutions.
- Internal Collaboration: Work closely with colleagues across Europe to share best practices and align on multinational retail accounts. Report regularly on account performance, forecasts, and pipeline progress.
Profile & Qualifications
- Education: Master’s degree in Business, Sales, Marketing, or equivalent.
- Experience: 5+ years in B2B sales, with proven success in account management or business development, ideally within retail, payments, fintech, or technology sectors.
- Strong track record of managing large/complex accounts and exceeding sales targets.
- Excellent negotiation, presentation, and communication skills (French & English fluent).
- Strong analytical and problem-solving mindset.
- Ability to work autonomously, manage priorities, and travel within France.
Key Account Manager - Retail in Dunfermline employer: Ingenico Group
Contact Detail:
Ingenico Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager - Retail in Dunfermline
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and payments sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Ingenico and understand their products and services inside out. Think about how your experience aligns with their needs, especially in account management and sales execution. Practice common interview questions and be ready to showcase your commercial acumen.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Ingenico and contributing to their mission in the retail sector.
We think you need these skills to ace Key Account Manager - Retail in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in B2B sales and account management, especially in retail or fintech. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about payments and how you can contribute to Ingenico's mission. Be sure to mention any relevant achievements that showcase your commercial acumen.
Showcase Your Relationship Management Skills: In your application, emphasise your ability to build strong relationships with clients. Share examples of how you've successfully managed complex accounts and ensured customer satisfaction. We love seeing real-life success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ingenico Group
✨Know Your Stuff
Before the interview, dive deep into Ingenico's products and services. Understand their payment solutions and how they fit into the retail landscape. This knowledge will help you demonstrate your commercial acumen and show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Key Account Manager, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to act as a trusted advisor and how you've addressed client issues proactively.
✨Prepare for Sales Scenarios
Expect to discuss your approach to managing complex sales cycles. Be ready to share specific strategies you've used to identify new business opportunities and drive revenue growth. Think about how you can tailor solutions to meet client needs.
✨Stay Current on Market Trends
Familiarise yourself with the latest trends in the retail and payments sectors, especially in Italy. Being able to discuss market insights will show that you’re not just focused on the role but also on the broader industry context, which is crucial for a KAM.
