At a Glance
- Tasks: Support customers in integrating Ingenico payment solutions and resolve technical issues.
- Company: Ingenico, a global leader in payment acceptance solutions with 40 years of innovation.
- Benefits: Inclusive workplace, diverse culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on trust and sustainability.
- Why this job: Join a team that shapes the future of commerce and enhances customer experiences.
- Qualifications: Technical support experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world‑class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
The role is to support our customers and 3rd‑party organisations integrate Ingenico payment solutions into their POS payment infrastructure through development, pilot and deployment stages. This will require having the requisite knowledge of Ingenico low‑level applications that control and manage APIs and payment applications (including EMV).
Responsibilities- Investigate and resolve technical issues reported by customers/integrators
- Log and track the progress of each issue ensuring excellent communications with stakeholders
- Work closely with regional and Group R&D to offer quick solutions
- Lead customer support calls and meetings on technical issues and discussions
- Preparation and loading of terminal software packages
- Ensure loading tools are maintained to latest versions and standards
- Occasional customer site visits to support and participate in technical investigations
- Provide level 3 support for integration issues in production environment
- Manage support requests in line with SLA’s
- Deliver work on time and to a consistently high standard
- Provide high first‑time fix rate on all resolved investigations
- Maintain sound knowledge and understanding of Ingenico products and software architectures
- Technical support experience in S/W, IT or other technology industry
- Ability to communicate ideas in both technical and layman’s terms
- Strong analytical and creative problem‑solving skills
- Effective time management of workload related tasks
- Ability to work autonomously with little supervision
- HND level in suitable engineering discipline or above
- Experience with C/C++, WinCE/Android Studio and WIN OS applications
- Strong interpersonal skills
- Respectful and courteous towards others
- Self‑motivated and enthusiastic
As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.
Technical Support Engineer in Dalgety Bay employer: Ingenico Group
Ingenico is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Dalgety Bay. Employees benefit from comprehensive training and development opportunities, ensuring continuous growth in their technical expertise while being part of a diverse team committed to sustainability and trust. With a focus on employee well-being and inclusivity, Ingenico fosters an environment where every individual can thrive and contribute meaningfully to the evolution of global commerce.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Dalgety Bay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingenico Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingenico Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Dalgety Bay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingenico Group:Your cover letter is your chance to shine! Tell us why you want to work at Ingenico Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingenico Group!
How to prepare for a job interview at Ingenico Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
