At a Glance
- Tasks: Manage customer requests, coordinate tasks, and ensure timely delivery of solutions.
- Company: Ingenico, a global leader in payment solutions with a focus on innovation.
- Benefits: Inclusive workplace, opportunities for growth, and a supportive team environment.
- Other info: Diversity and inclusion are at the heart of Ingenico's values.
- Why this job: Join a dynamic team and make a real impact in the payments industry.
- Qualifications: Strong communication skills and experience in a similar role preferred.
The predicted salary is between 30000 - 40000 € per year.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world‑class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
We’re looking for an organized, proactive, and process‑driven professional to join our team. You’ll work alongside a collaborative group focused on continuous improvement, delivering high‑quality solutions, and ensuring excellent customer experience.
What you’ll be doing:
- Act as the primary day‑to‑day contact for customers, managing requests and escalations across internal teams
- Coordinate tasks across departments to ensure timely and accurate delivery
- Attend regular customer meetings and conference calls, independently or with the Account Manager
- Communicate proactively with customers, managing expectations and ensuring follow‑through
- Lead the setup of new hardware, data updates, and system changes (Gems/TMS)
- Process customer purchase orders and ensure deadlines and expectations are met
- Collaborate with Procurement to maintain appropriate stock levels
- Prepare monthly billing and management information (MI) reports
- Document and maintain internal processes
- Work cross‑functionally to ensure SLAs are consistently achieved
- Support the Account Manager in delivering against revenue targets
- Take on additional tasks as reasonably required
What success looks like:
- Delivering customer requests accurately and on time
- Effectively solving problems and communicating solutions clearly
- Managing and prioritizing workload efficiently
- Identifying and implementing process improvements
- Consistently providing a high level of customer service
What you’ll bring:
- Strong communication and interpersonal skills
- Ability to work independently with minimal supervision
- A proactive, positive, and team‑oriented mindset
- Ability to perform under pressure and manage multiple priorities
- High levels of motivation, initiative, and attention to details
- Experience in a similar role
- Familiarity with SAP
As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We want to adapt our processes and create a safe work environment that welcomes everyone.
Sales Administration Assistant in Dalgety Bay employer: Ingenico Group
Ingenico is an exceptional employer that fosters a collaborative and inclusive work culture, where innovation and sustainability are at the forefront. As a Sales Administration Assistant, you will benefit from continuous professional development opportunities while working in a dynamic environment that values your contributions and prioritises customer satisfaction. With a commitment to diversity and a supportive atmosphere, Ingenico ensures that every employee feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration Assistant in Dalgety Bay
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ingenico on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Ingenico’s products and services. Knowing their payment solutions inside out will show us that you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role is all about managing customer expectations, we suggest doing mock interviews with friends to nail down your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Ingenico team.
We think you need these skills to ace Sales Administration Assistant in Dalgety Bay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administration Assistant role. Highlight relevant experience and skills that match what Ingenico is looking for, like strong communication and attention to detail.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive mindset aligns with Ingenico's values. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:Ingenico values effective problem-solving, so be sure to include examples in your application that demonstrate how you've tackled challenges in previous roles. This will show them you can handle the pressure!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Ingenico Group
✨Know Your Stuff
Before the interview, make sure you understand Ingenico's products and services. Familiarise yourself with their payment solutions and how they support various customers. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Sales Administration Assistant, strong communication is key. Prepare examples of how you've effectively managed customer requests or resolved issues in the past. Be ready to demonstrate your ability to communicate clearly and proactively during the interview.
✨Highlight Your Organisational Skills
Ingenico values process-driven professionals. Bring up specific instances where you've successfully managed multiple priorities or improved processes. This will illustrate your ability to stay organised and efficient under pressure.
✨Be Ready to Collaborate
Since the role involves working cross-functionally, think of examples where you've collaborated with different teams. Discuss how you contributed to achieving shared goals and how you can bring that collaborative spirit to Ingenico.
