At a Glance
- Tasks: Lead product development for business banking lending, using data to enhance customer experiences.
- Company: ING Bank, a pioneer in innovation and technology in the banking sector.
- Benefits: Flexible working hours, hybrid work model, and opportunities for professional growth.
- Other info: Join a dynamic team focused on sustainability and corporate social responsibility.
- Why this job: Make a real impact in a collaborative environment while driving digital transformation.
- Qualifications: 4-6 years in product development, strong analytical skills, and a customer-centric mindset.
The predicted salary is between 36000 - 60000 £ per year.
Discover ING Bank. ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large. To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen.
Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses. ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is a universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.
Mission
Your role will be to “see” the numbers behind the Companies’ lending processes and to turn them into impactful actions. Your mission is to analyze, optimize and identify initiatives that matter, using data and insights to create seamless and efficient customer journeys. This role is about connecting the dots between insights related to customer experience when needing lending products for companies, operational efficiency targets and risk appetite by bringing innovation and reasoning in day-to-day activities.
We are seeking a creative thinker who can navigate complex products and environments, identifying optimal strategies to enhance client outcomes and drive structural digital transformation at ING. You will design and track customer journeys, using process mining skills and identifying high-impact areas. You will create and deliver relevant digital products/processes for Business Banking lending clients. You will use research data and select relevant information to enable analysis of key themes and trends, using primary data sources and business intelligence tools. Research data can refer to product/process/service performance, customer behaviour and market trends or innovations.
Your responsibilities will include fostering innovation, championing customer-centric product & process development, adhering to sustainability and risk management efforts for the products/processes you will oversee. You will be responsible for defining the requirements for the changes as well as risks, controls and generally safeguarding the processes’ efficiency, with strong focus on automatizations, streamlining journeys while controlling non-financial risks. You will interact with key stakeholders of the product, both internal (Tribe Lead, Chapter Leads, POs) and external to the Tribe (Risk, Legal, Ops, Finance, Compliance, Customer Interactions etc.). You represent the Tribe in front of any external stakeholders, whenever necessary for the initiatives undertaken.
Your day to day
- Customer journey mapping, process KRIs setting and observation are key artifacts you need to be familiar with;
- Design new products/features to adapt to clients’ needs, market trends and Business Banking Lending assumed KPIs;
- Work closely with various stakeholders, collect feedback, listen and challenge them so we can build a well-loved Product/Process that delivers the most value;
- Support implementation of digital lending products strategy, aligned with business banking/bank objectives, market expectations;
- Monitor lending products & processes performance, both from a commercial perspective and with regards to risk indicators & operational impact;
- Bridge IT and business through understanding of client needs, digitization and ensure delivery is of the right quality by defining detailed journeys;
- Prepare and be ready to present the proposals for the products/processes for which you will be responsible in front of various stakeholders;
- Translate the voice of the user into clear requirements for your IT colleagues and the definition of acceptance criteria for user stories, ensuring they meet the necessary quality standards;
- Build a safe and secure product and/or process, working together with the team to comply with NFR risk requirements e.g. IT risk, RCSA processes etc;
- Support the agile way of working and actively look for improving it.
What you bring to the team
- University Degree; post graduate qualification is a plus;
- Min 4-6 years of previous experience in developing products/processes/technical solutions is a must;
- Experience with digital/automation processes;
- Previous experience in companies’ lending is preferable;
- Affinity with data and IT architecture;
- Track record of success in transformation, digital approach and operational efficiency programs with a customer-centric approach;
- Strong analytical skills to connect the dots, to set optimal directions, based on facts and figures;
- Ability to work in matrix organization, collaborative mindset;
- Autonomy to set own priorities, structured way of working while flexibility to adapt to continuous change, ‘can do’ mentality, proactive and willing to go the extra mile.
What we offer
- Impactful work in a fun and collaborative environment;
- Open-concept offices designed for both team work and relaxation;
- Corporate events and social gatherings;
- Hybrid way of working with flexible working schedule and short week options;
- Monthly budget on Benefit platform;
- Extra annual leave days depending on the total length of working experience;
- Growth opportunities through upskilling/reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
- Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
- Context to make an impact through Sustainability and Corporate Social Responsibility projects.
Sr. Product Manager | Business Banking Lending @ING Bank in Wales employer: ING
At ING Bank, we pride ourselves on fostering a culture of autonomy and innovation, where every employee is empowered to make impactful decisions that benefit our customers and the community. Our collaborative environment in Romania encourages personal growth through extensive learning opportunities, flexible working arrangements, and a commitment to sustainability, making it an ideal place for those looking to thrive in their careers while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Product Manager | Business Banking Lending @ING Bank in Wales
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like ING!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at ING would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at ING through your school's career services!
We think you need these skills to ace Sr. Product Manager | Business Banking Lending @ING Bank in Wales
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Sr. Product Manager | Business Banking Lending @ING Bank, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Sr. Product Manager | Business Banking Lending @ING Bank position at ING. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at ING
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
