Data Analyst – Business Intelligence | Retail Banking @ ING Bank in London

At ING, we believe in giving people the freedom to grow, explore, and build what matters to them. Our Analytics capabilities stand at the heart of that mission — powering decisions that shape products, protect customers, and help millions stay a step ahead in life and business. If you’re passionate about turning data into actionable insights that drive business growth, you’ll feel right at home here.

You’ll join a deeply analytical team within Retail Banking, focused on turning complex data into clear, actionable insights. The team partners closely with business stakeholders to uncover hidden patterns, support data‐driven decision‐making, and enable leaders to maximize impact. You will work closely with Analytics peers and the Pricing & Value Leads on in‐depth and advanced analytics initiatives; the environment is collaborative, insight‐driven, and geared toward delivering measurable business value through rigorous analysis and thoughtful interpretation.

As a Data Analyst in an Agile Way of Working, you will be a part of a Squad and will dedicate your time and efforts to achieve the tribe/squad's purpose through:

• Gathering, preparing, and analysing large datasets to deliver robust insights supporting business strategies across customer, marketing, and digital channels.
• Developing and maintaining dashboards, reports, and analytical datasets tailored to business needs, ensuring accuracy and clarity in all outputs.
• Collaborating with stakeholders and senior analysts to identify opportunities, design and execute segmentation, campaign analysis, and product evaluations.
• Coaching and mentoring junior analysts, promoting best practices within the team.
• Acting as main point of contact for cross‐functional projects, maintaining alignment on definitions, data structures, and objectives.
• Conducting deep‐dive analyses to identify business drivers, proactively recommending actions to enhance customer understanding and optimize campaigns.
• Documenting dashboards, metrics, and models, performing regular quality checks to ensure data integrity.
• Supporting development of advanced analytical frameworks in partnership with Data Scientists and Data Engineers.
• Driving process optimization by ensuring reusability of scripts and methodologies and providing support across Customer Intelligence as needed.

What you bring to the team

• Education & Experience: University degree in Mathematics, Statistics, Economics, Marketing, Cybernetics, or a related field. Solid experience in data analysis, ideally in banking or financial services.
• Technical Skills: Proficiency with data tools such as SAS, SQL, Python, and BI platforms (Power BI). Experience creating dashboards, campaign and product analyses, and data validation.
• Analytical Mindset: Able to interpret complex data, spot trends, and generate actionable recommendations.
• Collaboration & Communication: Strong communication skills; able to translate technical insights for non‐technical audiences, building partnerships across teams.
• Continuous Learning: Embraces new tools and methodologies.
• Innovation: Seeks new ways to solve challenges and add value.
• Personal Attributes: Ambitious, proactive, team‐oriented, detail‐focused, and adaptable.

What we offer

• Impactful work in a fun, inclusive and highly collaborative environment.
• Modern, open office spaces built for teamwork and creative work.
• Hybrid working model with flexibility baked in.
• Monthly benefit budget you can use your way.
• Extra paid vacation days based on total work experience.
• Continuous learning opportunities through ING Learning Centre, Udemy, Bookster, trainings and certifications.
• Internal mobility across ING worldwide, including short‐and long‐term international assignments.
• Opportunities to contribute to sustainability and CSR initiatives.

Job Application Safety Reminder

We’re seeing an increase in fraudulent job offers. To protect yourself, please apply only via official ING platforms. ING uses Workday as its recruitment system. Verify the sender’s email — it should only come from @ing.com or @myworkday.com. Know that ING will never request payments or banking details during the recruitment process.

How to apply

Click "Apply" on our careers site and submit your application through Workday. We’re excited to meet you!

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, "do your thing". Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers' lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is a universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid‐Corporate companies and Wholesale Banking.

Join us!