TS - Correspondent Banking Manager

Transaction Services (TS) is one of Wholesale Banking's (WB) core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant Transaction Services products.

TS - Correspondent Banking Management (CBM) is a team within the TS Strategy & Balance Sheet Management department. The team's purpose is to manage the ING network wide costs associated with commercial payment activities and to build bilateral contractual partnerships with other Financial Institutions used for processing international payments.

Your key responsibilities:

• You will manage a regional portfolio of banks and payment providers to ING, overseeing their lifecycle from onboarding and ongoing due diligence through to offboarding, using a structured risk‑based approach.
• You will maintain strong relationships with internal product, sales, operations and functional stakeholders, ensuring business strategies, client needs and market requirements are clearly understood and translated into appropriate correspondent banking solutions.
• You will oversee pricing in your markets in line with the commercial pricing strategy, setting acceptable charge levels, identifying gaps, assessing alternative providers and market dynamics, and using data, tooling, fee renegotiation and routing strategies to improve transparency and reduce Correspondent Banking cost.
• Organizing Due Diligence checks and executing Request for Information/Request for Proposal processes linked to payment services delivered by other banks to ING.
• You will act as the key point of contact for market‑specific enquiries and escalations, ensuring timely responses and coordination across internal stakeholders and external counterparties.
• You will coordinate ING’s response to crisis events impacting your covered markets, communicating developments and aligning actions across relevant stakeholders and partners.
• You will represent Correspondent Banking Management in new business initiatives, governance forums and special projects, assessing risks associated with new products, business opportunities or market changes and contributing to strategic decision‑making.
• Developing and producing KPI(s) and metrics for the TS Correspondent Banking Management function.
• You will monitor market, industry and regulatory developments, provide thought leadership on their implications – contributing to industry engagement where relevant, identify actions required to support ING’s businesses and clients.

We are looking for:

• A proven correspondent banking professional with 4–8 years’ experience in the financial institutions payments industry, including managing third‑party cash agent banks, with detailed knowledge of payments, liquidity management and applicable regulations across multiple jurisdictions.
• Strong relationship‑building, communication, negotiation and influencing skills, with the ability to promote collaboration, manage agent bank relationships, navigate internal stakeholders and build partnerships across product, compliance, legal, risk, technology and operations functions.
• Strong execution focus, with a delivery‑oriented mindset, experience producing and evaluating KPI(s) and metrics, and the attention to detail to translate information into a strategic and commercially relevant approach.
• Strong analytical and risk management skills, with the ability to assess commercial, operational, geopolitical, legal, control and regulatory risk, connect market developments to business and client needs, and apply sound judgement and innovative thinking to complex challenges.
• Experience working with financial market infrastructures and cash‑related products and services would be advantageous.

Rewards and benefits:

• Comprehensive health cover, including private medical, dental, vision, health screening and in‑person GP appointments.
• Generous pension scheme and financial protection, including life assurance, income protection, access to pension guidance and will writing services, and an interest‑free season ticket loan.
• Hybrid working and flexibility to work remotely for up to 30 days abroad.
• Generous annual leave, with the option to purchase additional days and time off for key life events.
• Wellbeing and family support, including an Employee Assistance Programme, backup child and elder care, enhanced family leave policies and support coaching for new parents.
• Lifestyle benefits such as electric vehicle and cycle to work schemes, an on‑site gym and access to on‑site staff restaurant and barista coffee facilities.
• Opportunities for personal and professional growth through mentoring, learning, short‑term assignments and international career development.
• Opportunities to build strong connections through volunteering, employee forums and social clubs.