At a Glance
- Tasks: Analyse business needs and enhance customer journeys in a dynamic financial environment.
- Company: Join a leading bank with a global presence and innovative culture.
- Benefits: Flexible working hours, hybrid model, and a supportive learning environment.
- Other info: Collaborate with diverse teams across multiple countries for exciting career growth.
- Why this job: Make a real impact by connecting clients to global markets and driving change.
- Qualifications: Master's degree and experience in Securities Financing products preferred.
The predicted salary is between 36000 - 60000 £ per year.
Your work environment: Financial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.
Your role: The FMGT Tribe is the change delivery department of Financial Markets (FM) and Group Treasury (GT) that has as purpose to realise our clients' dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value. As part of the Tribe, the Investing Product Area is responsible for the design, modification and maintenance of the FM & GT systems used to support the Securities Financing, Commodity Derivatives, Equity Derivatives and Cash Equity trading activities. In particular we are looking for a Customer Journey Expert in Anvil. The role operates in a global, multi-country setup.
We are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts.
As a Customer Journey Expert (CJE):
- You will undertake a business analysis function, with a strategic outlook, focusing on Lending and Repo products (Equity & Fixed Income).
- You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.
- You will be the interfacing function between various stakeholders (trading, sales, Risk, Ops, IT and markets) to understand the challenges and identify how technology and process can be used to solve them.
- You will represent the voice of the business to the squads.
- You will work with control functions (Risk, Legal, Compliance).
- You will gain valuable knowledge of Financial Markets, IT Systems development, and banking processes, which gives you a solid base to have career opportunities inside the Tribe and elsewhere in ING.
- You will work from ING London and collaborate closely with teams across multiple ING countries to deliver scalable, reusable solutions.
Your key responsibilities:
- As partner of the squads, maximise business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery.
- Translate and explain the 'What' so that the IT engineers can determine the appropriate 'How'.
- Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions.
- Work independently and ensure that implications of decisions are thought through and get addressed.
- Create an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead.
- Establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Also to identify business opportunities to drive revenue and improve product offerings.
- Train and coach involved parties, ensuring understanding, adoption and proper implementation of proposed solution(s).
- Accumulate and collect knowledge, keep it up to date and make it accessible for all parties. Take initiatives for sharing knowledge.
- Be able to have a good end-to-end vision and ownership, and manage complexity.
- Keep track of and analyse market and competition developments.
Who are we looking for?
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
As Customer Journey Expert you will need:
- A completed master's degree.
- Experience with Anvil, an ION product, is strongly preferred.
- Working knowledge in the domain of Securities Financing products (Lending and Repo) is a must.
- Familiar with the Financial Markets regulatory landscape (SFTR, MIFID II, ...etc.).
- You have an interest in IT.
- Experience working with Agile/Scrum.
- You have a problem-solving mentality.
- Good communication skills (in English), communication and presentation skills (telling – selling) across different skill, cultures, locations and seniority levels.
- You have good stakeholder management skills, including vendor relationships.
- You are flexible and you easily adapt to a changing environment.
- You enjoy working in a diverse and multi-cultural environment spanning over international locations, you trust others and can be trusted.
- You have respect for diverse perspectives.
- You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.
We offer you a clear purpose, a unique offer and a range of flexible compensation and other benefits:
- A 40-hour working week, we work in hybrid mode (50-50).
- An informal working environment with innovative colleagues, and a learning culture.
- Work Agile, so new ideas come to life faster.
Customer Journey Expert - GSF in London employer: ING Group
ING is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Customer Journey Expert role in London. With a strong emphasis on employee growth, we provide opportunities to develop your skills in Financial Markets while working alongside innovative colleagues in a hybrid environment. Our commitment to flexibility and inclusivity ensures that you can thrive in a diverse setting, making a meaningful impact on our clients' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Expert - GSF in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in Financial Markets. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the Customer Journey Expert role. Highlight your problem-solving mentality and ability to work in diverse teams to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission in Financial Markets.
We think you need these skills to ace Customer Journey Expert - GSF in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Journey Expert role. Highlight your experience with Anvil and any relevant financial market knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of your problem-solving skills and stakeholder management experience.
Showcase Your Communication Skills:Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to convey complex ideas effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining us at StudySmarter!
How to prepare for a job interview at ING Group
✨Know Your Stuff
Make sure you brush up on your knowledge of Securities Financing products, especially Lending and Repo. Familiarise yourself with the regulatory landscape like SFTR and MIFID II. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled complex problems or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This is crucial for a Customer Journey Expert, as you'll need to demonstrate your ability to simplify and solve issues effectively.
✨Engage with Stakeholders
Think about how you would build relationships with various stakeholders. Prepare to discuss your approach to stakeholder management and how you would ensure clear communication across different teams. Highlight any past experiences where you've successfully collaborated with diverse groups.
✨Embrace the Agile Mindset
Since the role involves working in an Agile/Scrum environment, be prepared to talk about your experience with these methodologies. Share how you've adapted to changes in projects and how you’ve contributed to team success in a fast-paced setting. This will show that you can thrive in a dynamic work environment.
