At a Glance
- Tasks: Join us as a Customer Journey Expert to enhance commodities trading workflows and systems.
- Company: ING is a forward-thinking financial institution focused on empowering people and fostering innovation.
- Benefits: Enjoy a collaborative culture, work-life balance, and opportunities for personal growth.
- Other info: Embrace Agile methodologies and contribute to impactful projects in a diverse environment.
- Why this job: Be part of a dynamic team driving change in the fast-paced financial markets landscape.
- Qualifications: Degree level education and 5+ years in banking/finance with commodities knowledge required.
The predicted salary is between 43200 - 72000 € per year.
The Financial Markets (FM) landscape is changing rapidly due to intensified digitalisation and regulatory requirements across multiple jurisdictions. Very liquid products are highly electronic whilst some products (e.g. Fixed Income) are in the process of accelerated electronification. Derivative products are less electronic but are included in several trading mandate regulation.
Within Front Office, the BA/PO/PM team (a.k.a. \"Customer Journey Experts\") supports the controlled delivery of business application changes and consists of senior Business Analysts, Product Owners and Product Managers, with expertise in Business Analysis, Workflows, Test/Release Management and Business Consultancy, aligned to the Financial Markets (FM) business area. Their in-depth knowledge of the end-to-end business processes for the products underpinning the FM business (e.g. Cash Equities, Securities Finance, Derivatives, FX, Fixed Income and Commodities) ensures that they are able to provide the required business-focussed support to the squads and product areas to which they are assigned.
Main Duties and Responsibilities of Role:
As a Customer Journey Expert (CJE) for the Commodities Trading desk, you will play a pivotal role in delivering change initiatives aligned with the strategic goals of the desk. You will combine deep market and systems knowledge with technical and business expertise to design and implement new features and workflows within the Sophis platform and related trading systems. Acting as a bridge between stakeholders and development teams, you will ensure that solutions are fit for purpose, compliant, and delivered using Agile methodologies.
Role & Responsibilities
- Collaborate with traders, quants, and other stakeholders to gather and document business requirements for commodities trading workflows.
- Translate business needs into technical specifications and work closely with developers to design and implement solutions.
- Lead the delivery of new trading functionalities and platform upgrades, including integration with external systems.
- Build a deep understanding of regulatory and transformation projects, including conducting impact assessments and engaging with stakeholders to support successful delivery.
- Facilitate Agile ceremonies, sprint planning, and backlog grooming in alignment with One Agile Way of Working (OAWoW).
- Conduct and coordinate user acceptance testing (UAT), ensuring solutions meet documented requirements and gain end-user sign-off.
- Create and maintain documentation including process flows, system architecture, disaster recovery plans, and user guides.
- Provide training and support to users and operations teams on new features and system enhancements.
- Monitor system performance and stability, proactively identifying and resolving issues to ensure operational continuity.
- Act as a key point of contact for business-related queries, working with the Product Owner to prioritise and manage the delivery pipeline.
Candidate Profile
Qualification/Education
- Essential: Educated to degree level
- Desirable: N/A
Experience/Knowledge
Essential:
- Overall, 5+ years-experience in banking and finance.
- Commodities products content knowledge and proven experience working with Sales and Trading desks.
- Content knowledge include:
- o Swaps
- o Options
- o Futures
- o Pricing
- In-depth knowledge of, at least, one Commodities sub-asset class:
- o Oil
- o Metals
- o Power and Gas
- o Carbon
Personal Competencies
Essential:
- Communication Skills - Capable of facilitating discussions across Front Office, Middle Office, Risk, and IT, ensuring alignment and resolution of sensitive topics.
- Analytical Thinking - Demonstrates strong conceptual and analytical skills, with a proven ability to dissect complex systems and deliver effective solutions.
- Problem Solving - Proven track record of identifying and resolving system discrepancies and trade position issues through custom-built tools and processes.
- Stakeholder Engagement - Skilled in liaising with senior management, quants, developers, and cross-functional teams to gather requirements and drive project success.
Desirable:
- Adaptability - Successfully delivered projects across multiple asset classes and geographies, adapting to new systems and regulatory requirements.
- Stakeholder Engagement - Skilled in liaising with senior management, quants, developers, and cross-functional teams to gather requirements and drive project success.
- Agile Methodology Expertise - Experienced in leading Agile teams and promoting best practices to improve delivery consistency and team performance.
ING\'s purpose is \'Empowering people to stay a step ahead in life and in business\'. Every ING colleague is given the opportunity to contribute to that vision. We champion self-reliance and foster a collaborative and innovative culture. The Orange Code is our global manifesto for how we stay true to our purpose and our tradition of reinvention and empowerment. It is made up of ING Values (we are honest; we are prudent; we are responsible) and ING Behaviours: (you take it on and make it happen; you help others to be successful; you are always a step ahead)
For us, success will only be achieved if we act with Integrity.
Some companies see diversity as a box to be ticked. We see it as fundamental to our success and we encourage a proper work/life balance. At ING, you will be judged on your performance in line with the Orange Code. And that\'s a promise.
ING Privacy Statement
In order to operate ING\'s recruitment process, we will collect and store personal data you provide. Please request the privacy statement should you wish to understand how ING UK uses and protects this information and visit our website for more information.
Customer Journey Expert (CJE) in London employer: ING Group
At ING, we pride ourselves on being an excellent employer by fostering a collaborative and innovative culture that empowers our employees to excel in their roles. As a Customer Journey Expert in the dynamic Financial Markets sector, you will benefit from a supportive work environment that values diversity and promotes a healthy work/life balance, alongside opportunities for professional growth and development. Our commitment to integrity and performance ensures that every team member is recognised for their contributions, making ING a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Expert (CJE) in London
✨Tip Number 1
Familiarise yourself with the Sophis platform and its functionalities. Understanding how this system integrates with commodities trading will give you a significant edge during interviews, as you'll be able to discuss specific features and workflows relevant to the role.
✨Tip Number 2
Network with professionals in the commodities trading sector. Engaging with traders, quants, and other stakeholders can provide insights into current challenges and trends, which you can leverage to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 3
Brush up on Agile methodologies, especially if you have experience leading Agile teams. Being able to articulate your understanding of Agile practices and how they apply to project delivery will show that you're well-prepared for the collaborative environment at ING.
✨Tip Number 4
Prepare to discuss your problem-solving skills with concrete examples. Highlight instances where you've identified and resolved discrepancies in trading systems or processes, as this aligns closely with the responsibilities of a Customer Journey Expert.
We think you need these skills to ace Customer Journey Expert (CJE) in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Journey Expert. Familiarise yourself with the key duties such as collaborating with traders and documenting business requirements.
Tailor Your CV:Highlight your relevant experience in banking and finance, especially your knowledge of commodities products. Make sure to include specific examples of how you've worked with Sales and Trading desks.
Craft a Compelling Cover Letter:Use your cover letter to demonstrate your communication skills and analytical thinking. Explain how your background aligns with the role and how you can contribute to the team’s success.
Showcase Agile Experience:If you have experience with Agile methodologies, be sure to mention it. Discuss any previous roles where you facilitated Agile ceremonies or led teams, as this is crucial for the position.
How to prepare for a job interview at ING Group
✨Understand the Commodities Landscape
Make sure you have a solid grasp of commodities products, especially swaps, options, and futures. Familiarise yourself with at least one sub-asset class like oil or metals, as this knowledge will be crucial in discussions during your interview.
✨Showcase Your Agile Experience
Since the role involves facilitating Agile ceremonies and working within Agile methodologies, be prepared to discuss your experience with Agile practices. Highlight any specific projects where you led Agile teams or improved delivery consistency.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you've engaged with various stakeholders in the past. Be ready to share examples of how you facilitated discussions across different teams, resolved sensitive topics, and gathered requirements effectively.
✨Demonstrate Analytical and Problem-Solving Skills
Prepare to discuss complex systems you've worked on and how you identified and resolved discrepancies. Use specific examples to illustrate your analytical thinking and problem-solving abilities, as these are key competencies for the role.
