TS - Correspondent Banking Manager

Transaction Services (TS) is one of Wholesale Banking’s (WB) core business lines. It offers a suite of WB products and services to corporate and institutional clients and is a significant contributor to the growth and profitability of the WB. The strategy focuses on supporting sustained growth by delivering competitive and relevant Transaction Services products.

TS–Correspondent Banking Management (CBM) is a team within the TS Strategy & Balance Sheet Management department. The team’s purpose is to manage ING’s network‑wide costs associated with commercial payment activities and to build bilateral contractual partnerships with other financial institutions used for processing international payments.

As a Correspondent Banking Manager, you report to the Head of the TS CBM.

• Manage a regional portfolio of banks and payment providers to ING, overseeing their lifecycle from onboarding and ongoing due diligence through to offboarding, using a structured risk‑based approach.
• Maintain strong relationships with internal product, sales, operations and functional stakeholders, ensuring business strategies, client needs and market requirements are clearly understood and translated into appropriate correspondent banking solutions.
• Oversee pricing in the markets in line with the commercial pricing strategy; set acceptable charge levels, identify gaps, assess alternative providers and market dynamics, and use data, tooling, fee renegotiation and routing strategies to improve transparency and reduce correspondent banking cost.
• Organise due‑diligence checks and execute Request for Information/Request for Proposal processes linked to payment services delivered by other banks to ING.
• Act as the key point of contact for market‑specific enquiries and escalations, ensuring timely responses and coordination across internal stakeholders and external counterparties.
• Coordinate ING’s response to crisis events impacting covered markets, communicating developments and aligning actions across relevant stakeholders and partners.
• Represent Correspondent Banking Management in new business initiatives, governance forums and special projects; assess risks associated with new products, business opportunities or market changes and contribute to strategic decision‑making.
• Develop and produce KPI’s and metrics for the TS Correspondent Banking Management function.
• Monitor market, industry and regulatory developments, provide thought leadership on their implications and contribute to industry engagement where relevant; identify actions required to support ING’s businesses and clients.

• 4–8 years of experience in the financial institutions payments industry, including managing third‑party cash agent banks.
• Detailed knowledge of payments, liquidity management and applicable regulations across multiple jurisdictions.
• Strong relationship‑building, communication, negotiation and influencing skills; ability to promote collaboration, manage agent bank relationships and navigate internal stakeholders across product, compliance, legal, risk, technology and operations functions.
• Execution focus with a delivery‑oriented mindset; experience producing and evaluating KPI’s and metrics; attention to detail to translate information into a strategic and commercially relevant approach.
• Strong analytical and risk‑management skills; ability to assess commercial, operational, geopolitical, legal, control and regulatory risk, connect market developments to business and client needs, and apply sound judgement and innovative thinking to complex challenges.
• Experience working with financial market infrastructures and cash‑related products and services is advantageous.

• Comprehensive health cover, including private medical, dental, vision, health screening and in‑person GP appointments.
• Generous pension scheme and financial protection, including life assurance, income protection, access to pension guidance and will‑writing services, and an interest‑free season ticket loan.
• Hybrid working and flexibility to work remotely for up to 30 days abroad.
• Generous annual leave, with the option to purchase additional days and time off for key life events.
• Wellbeing and family support, including an Employee Assistance Programme, backup child and elder care, enhanced family leave policies and support coaching for new parents.
• Lifestyle benefits such as electric vehicle and cycle to work schemes, on‑site gym and access to an on‑site staff restaurant and barista coffee facilities.
• Opportunities for personal and professional growth through mentoring, learning, short‑term assignments and international career development.
• Opportunities to build strong connections through volunteering, employee forums and social clubs.