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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a leader in sustainable packaging solutions, making a real impact in food and retail.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic, supportive environment.
- Why this job: Perfect for those who love helping others and want to contribute to a greener future.
- Qualifications: Previous office experience and strong IT skills are essential; be organised and detail-oriented.
- Other info: Opportunity to grow your career while making a difference in sustainability.
The predicted salary is between 24000 - 32000 £ per year.
The Company
A provider of Returnable Packaging Solutions including pooling, rental, washing and management of a large variety of equipment.
Supplying equipment largely into the food and retail sectors, the focus of the business is to reduce the level of single-use packaging in the supply chain, creating a more sustainable future.
Title: Customer Support Representative
Salary:£28,000 – £32,000
Role And Responsibilities
To provide proactive internal coordination and be the main point of contact for customers day to day queries. To build and maintain relationships and deliver excellent customer service in a timely manner. To ensure accuracy when sending information to customers.
Key Accountabilities
- Develop close relationships with customers and provide a professional first point of contact.
- Professional and courteous response to all incoming calls, queries and complaints from customers in a timely manner and with high quality standard
- Prompt and efficient follow-up of customer queries and service requests
- Record customer queries and complaints in our CRM system.
- Ensure supply is seamless throughout the order and production process ensuring orders are received on time and in full.
- To ensure proactive contact is maintained at all times and target to resolve issues within 24 48 hours with regular updates to the customer.
- Liaise between the customer and operations team making proactive contact with customers, and the operations team where necessary to facilitate a positive outcome
- To ensure the effective coordination and distribution of information both internally and externally.
- Perform joint customer visits with Account Managers.
- Understand all the companys systems and the use of data within those systems
- Provide analytical data and support on specific account queries.
- To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues.
Skills And Experience
- Commercial / office-based experience essential.
- IT competency, particularly Word and Excel skills
- Confident and pro-active
- Accuracy and attention to detail.
- Strong organisational skills.
- An ability to work under pressure and to deadlines.
- An ability to work independently and as a team.
- Professional, highly organised, articulate, self-motivated, team player, customer facing.
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Customer Support Representative employer: Infuse Financial
Contact Detail:
Infuse Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the company’s mission and values, especially their focus on sustainability. This will help you align your responses during interviews and demonstrate your genuine interest in their goals.
✨Tip Number 2
Practice your communication skills, as this role requires a professional and courteous approach to customer interactions. Consider role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 3
Get comfortable with CRM systems and data management, as these are crucial for tracking customer queries. You might want to explore online tutorials or courses to boost your IT competency, particularly in Excel.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your IT competency, organisational skills, and ability to work under pressure, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission of reducing single-use packaging. Provide specific examples of how you have successfully managed customer queries and built relationships in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Support Representative role.
How to prepare for a job interview at Infuse Financial
✨Know the Company
Before your interview, take some time to research the company and its mission. Understanding their focus on reducing single-use packaging will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to handle customer queries and complaints effectively. Be ready to discuss how you maintain professionalism and courtesy, even under pressure.
✨Demonstrate IT Competency
Since the role requires proficiency in IT, particularly Word and Excel, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them to showcase your skills.
✨Emphasise Teamwork and Independence
The job requires both independent work and collaboration with a team. Be ready to share examples of how you've successfully worked in both capacities, highlighting your organisational skills and ability to meet deadlines.
