At a Glance
- Tasks: Build strong relationships with clients and enhance their experience with our financial solutions.
- Company: Join Infront, a leading provider of market data and financial software in Europe.
- Benefits: Enjoy competitive holidays, wellness initiatives, and career development opportunities.
- Other info: Be part of a dynamic team with a startup mindset in the heart of London.
- Why this job: Make a real impact by helping clients navigate financial markets confidently.
- Qualifications: Experience in Customer Success or Account Management, ideally in finance or fintech.
The predicted salary is between 50000 - 65000 £ per year.
At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions.
About the Role
Please note: for this position we can only consider applications from candidates who are already based in London, UK, and who are eligible to work in the UK without requiring sponsorship now or in the future. We are looking for a Customer Success Manager to join our London-based team at an important stage of development. This role offers the opportunity to take ownership of a portfolio of clients and play a key role in strengthening relationships, enhancing customer experience, and driving long-term value across our London accounts.
Your work will contribute directly to customer satisfaction, retention, and account growth. Over time, the role will expand to include onboarding new customers and supporting the continued evolution of our customer success approach in the region. Working closely with colleagues across sales, trading, product, and support, you will be part of a collaborative effort to deliver a consistent, high-quality experience across the full customer lifecycle.
In this role, you will:
- Build and maintain strong relationships with a portfolio of London-based clients through regular meetings and on-site visits
- Act as the primary point of contact for your accounts, developing a deep understanding of client needs and objectives
- Proactively assess account health, identifying risks, opportunities, and areas for improvement
- Plan and deliver onboarding sessions and user training to support successful adoption of our solutions
- Schedule and lead regular check-ins with clients (monthly, quarterly, or bi-annually depending on requirements)
- Identify upsell and cross-sell opportunities and collaborate with sales to drive account growth
- Represent the voice of the customer internally, ensuring feedback and requirements are clearly communicated
- Work closely with sales, product specialists, trading, and support teams to resolve client queries and deliver solutions
- Support the setup and activation of new client accounts
- Gradually take on greater ownership of account strategy and long-term client development
Who you are
- You have proven experience in Customer Success or Account Management in a client-facing role
- Ideally, you have a background or experience in finance, financial software, or fintech/market data products is highly advantageous
- You have experience managing and developing relationships across a portfolio of customers
- You have a strong understanding of financial data, market data, or trading software
- You have the ability to understand client needs and translate them into practical solutions
- You have strong communication skills, with confidence engaging clients in-person and remotely
- You are highly organized, self-motivated, and able to manage a portfolio independently
- You have the willingness and ability to travel regularly to client sites across London
Our offer
- Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
- Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
- Pension: Plan for your long-term financial wellbeing through our pension scheme, supported by employer contributions.
- Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
- Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
- Our offices: Work from Europe’s leading financial centers and be at the heart of where finance happens.
Additional notes
All candidates selected for employment are subject to Pre-Employment Screening. This process includes professional reference and background checks conducted by our third-party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace. Since your application will be reviewed by an international team, we kindly ask that you submit your CV in English.
Job location: United Kingdom (GB), London
Company: Infront Financial Information Ltd. (UK)
Customer Success Manager (m/f/d) in London employer: Infront
Infront is an exceptional employer, offering a dynamic work environment in the heart of London, where you can thrive as a Customer Success Manager. With a strong focus on employee wellbeing, competitive holiday entitlements, and robust learning and development opportunities, we empower our team to grow and make a meaningful impact in the financial sector. Join us to build trusted partnerships with clients and contribute to their success while being part of a collaborative, innovative culture that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even casual coffee chats with folks in the finance and customer success space. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show up prepared! When you land an interview, research the company inside out. Know their products, their clients, and their market position. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative to engage directly with us. It shows you're serious about joining the team and makes it easier for us to find your application.
We think you need these skills to ace Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in managing client relationships and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to showcase your strong communication skills. Use clear and concise language in your application, and don’t hesitate to share examples of how you've successfully engaged with clients in the past.
Highlight Relevant Experience:If you have experience in finance, fintech, or market data products, make sure to highlight it! We’re looking for someone who understands the industry, so any relevant background will definitely catch our eye.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Infront
✨Know Your Clients
Before the interview, research Infront and their client base. Understand their products and services, especially in financial data and market software. This will help you demonstrate your knowledge of how to build strong relationships with clients.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively engaged with clients in the past, both in-person and remotely. Be ready to discuss how you can translate client needs into practical solutions.
✨Demonstrate Proactivity
In your interview, highlight instances where you've proactively assessed account health or identified opportunities for improvement. This shows that you can take ownership of client portfolios and drive long-term value.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them. This will show your ability to think on your feet and adapt to client needs.
