At a Glance
- Tasks: Build strong relationships with clients and enhance their experience with our financial solutions.
- Company: Join Infront, a leading provider of market data and financial software in Europe.
- Benefits: Enjoy competitive holidays, wellness initiatives, and a supportive pension scheme.
- Other info: Opportunity for career growth and learning in a vibrant international team.
- Why this job: Make a meaningful impact while working in a dynamic, collaborative environment.
- Qualifications: Experience in Customer Success or Account Management, ideally in finance or fintech.
The predicted salary is between 50000 - 65000 £ per year.
At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions.
About the Role
Please note: for this position we can only consider applications from candidates who are already based in London, UK, and who are eligible to work in the UK without requiring sponsorship now or in the future.
We are looking for a Customer Success Manager to join our London-based team at an important stage of development. This role offers the opportunity to take ownership of a portfolio of clients and play a key role in strengthening relationships, enhancing customer experience, and driving long‑term value across our London accounts.
You will focus on building strong, trusted partnerships with customers through regular in‑person engagement, gaining a deep understanding of their needs and ensuring they are getting the most out of our products and services. Your work will contribute directly to customer satisfaction, retention, and account growth.
In this role, you will:
- Build and maintain strong relationships with a portfolio of London‑based clients through regular meetings and on‑site visits
- Act as the primary point of contact for your accounts, developing a deep understanding of client needs and objectives
- Proactively assess account health, identifying risks, opportunities, and areas for improvement
- Plan and deliver onboarding sessions and user training to support successful adoption of our solutions
- Schedule and lead regular check‑ins with clients (monthly, quarterly, or bi‑annually depending on requirements)
- Identify upsell and cross‑sell opportunities and collaborate with sales to drive account growth
- Represent the voice of the customer internally, ensuring feedback and requirements are clearly communicated
- Work closely with sales, product specialists, trading, and support teams to resolve client queries and deliver solutions
- Support the setup and activation of new client accounts
- Gradually take on greater ownership of account strategy and long‑term client development
Who you are
- You have proven experience in Customer Success or Account Management in a client‑facing role
- Ideally, you have a background or experience in finance, financial software, or fintech/market data products is highly advantageous
- You have experience managing and developing relationships across a portfolio of customers
- You have a strong understanding of financial data, market data, or trading software
- You have the ability to understand client needs and translate them into practical solutions
- You have strong communication skills, with confidence engaging clients in‑person and remotely
- You are highly organized, self‑motivated, and able to manage a portfolio independently
- You have the willingness and ability to travel regularly to client sites across London
Our offer
- Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
- Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
- Pension: Plan for your long‑term financial wellbeing through our pension scheme, supported by employer contributions.
- Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
- Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
- Our offices: Work from Europe’s leading financial centers and be at the heart of where finance happens.
Additional notes
All candidates selected for employment are subject to Pre‑Employment Screening. This process includes professional reference and background checks conducted by our third‑party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace.
Since your application will be reviewed by an international team, we kindly ask that you submit your CV in English.
Customer Success Manager (m/f/d) employer: Infront
At Infront, we pride ourselves on being an excellent employer, offering a vibrant work culture that values diversity and collaboration. Our London-based team enjoys competitive benefits, including tailored wellness initiatives, generous holiday entitlement, and robust learning and development opportunities, all while working in one of Europe's leading financial centres. Join us to make a meaningful impact in the financial market data space and grow your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Infront and understand their products and services. Think about how your experience aligns with their needs, especially in customer success. Show them you’re not just another candidate, but the right fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect match.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Infront.
We think you need these skills to ace Customer Success Manager (m/f/d)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant experience in client-facing roles, especially in finance or fintech, to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success and how you can contribute to our team. Share specific examples of how you've built strong client relationships in the past.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your application showcases your communication skills. Whether it’s through your writing style or examples of past engagements, let us see your confidence!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Infront
✨Know Your Clients
Before the interview, research Infront's client base and their needs. Understanding the financial market landscape and how Infront's products fit into it will show your commitment to customer success and your ability to build strong relationships.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to engage with clients both in-person and remotely. Prepare examples of how you've effectively communicated with clients in the past, highlighting your ability to listen, understand, and respond to their needs.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified risks or opportunities for clients and how you addressed them. This will illustrate your proactive approach and your capability to enhance customer experience, which is crucial for this role.
✨Be Ready to Discuss Onboarding Strategies
Since onboarding new customers is part of the role, come prepared with ideas on how you would approach this process. Discuss any previous experiences you've had with training or onboarding clients, and how you ensured they got the most out of the product.
