At a Glance
- Tasks: Build strong relationships with clients and enhance their experience with our products.
- Company: Join a dynamic London-based team in a growing fintech company.
- Benefits: Enjoy competitive holiday, wellness initiatives, and a supportive pension scheme.
- Other info: Be part of an international team with excellent career development opportunities.
- Why this job: Make a real impact by driving customer satisfaction and account growth.
- Qualifications: Experience in Customer Success or Account Management, ideally in finance or fintech.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for a Customer Success Manager to join our London‑based team at an important stage of development. This role offers the opportunity to take ownership of a portfolio of clients and play a key role in strengthening relationships, enhancing customer experience, and driving long‑term value across our London accounts. You will focus on building strong, trusted partnerships with customers through regular in‑person engagement, gaining a deep understanding of their needs and ensuring they are getting the most out of our products and services. Your work will contribute directly to customer satisfaction, retention, and account growth. Over time, the role will expand to include onboarding new customers and supporting the continued evolution of our customer success approach in the region. Working closely with colleagues across sales, trading, product, and support, you will be part of a collaborative effort to deliver a consistent, high‑quality experience across the full customer lifecycle.
Please note: for this position we can only consider applications from candidates who are already based in London, UK, and who are eligible to work in the UK without requiring sponsorship now or in the future.
In this role, you will:
- Build and maintain strong relationships with a portfolio of London‑based clients through regular meetings and on‑site visits
- Act as the primary point of contact for your accounts, developing a deep understanding of client needs and objectives
- Proactively assess account health, identifying risks, opportunities, and areas for improvement
- Plan and deliver onboarding sessions and user training to support successful adoption of our solutions
- Schedule and lead regular check‑ins with clients (monthly, quarterly, or bi‑annually depending on requirements)
- Identify upsell and cross‑sell opportunities and collaborate with sales to drive account growth
- Represent the voice of the customer internally, ensuring feedback and requirements are clearly communicated
- Work closely with sales, product specialists, trading, and support teams to resolve client queries and deliver solutions
- Support the setup and activation of new client accounts
- Gradually take on greater ownership of account strategy and long‑term client development
Who you are:
- You have proven experience in Customer Success or Account Management in a client‑facing role
- Ideally, you have a background or experience in finance, financial software, or fintech/market data products is highly advantageous
- You have experience managing and developing relationships across a portfolio of customers
- You have a strong understanding of financial data, market data, or trading software
- You have the ability to understand client needs and translate them into practical solutions
- You have strong communication skills, with confidence engaging clients in‑person and remotely
- You are highly organized, self‑motivated, and able to manage a portfolio independently
- You have the willingness and ability to travel regularly to client sites across London
Our offer:
- Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
- Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
- Pension: Plan for your long‑term financial wellbeing through our pension scheme, supported by employer contributions.
- Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
- Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
- Our offices: Work from Europe’s leading financial centers and be at the heart of where finance happens.
Customer Success Manager employer: Infront
Join our dynamic London-based team as a Customer Success Manager, where you'll have the opportunity to build strong relationships with clients and enhance their experience with our innovative financial solutions. We pride ourselves on a collaborative work culture that fosters personal growth and development, offering tailored wellbeing initiatives, competitive holiday entitlement, and a robust pension scheme to support your long-term financial wellbeing. Be part of an international team with a startup mindset, making a meaningful impact in one of Europe's leading financial centres.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infront. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infront before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infront:Your cover letter is your chance to shine! Tell us why you want to work at Infront specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infront!
How to prepare for a job interview at Infront
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
