At a Glance
- Tasks: Build strong client relationships and enhance customer experience in a dynamic financial environment.
- Company: Join Infront, a leading provider of market data and financial software in Europe.
- Benefits: Enjoy competitive holiday, wellness initiatives, pension scheme, and career development opportunities.
- Other info: Opportunity for growth and travel across London to engage with clients.
- Why this job: Make a meaningful impact while working with a diverse and innovative team.
- Qualifications: Experience in Customer Success or Account Management, ideally in finance or fintech.
The predicted salary is between 50000 - 65000 £ per year.
At Infront, we are committed to fostering an inclusive workplace, recognizing our diverse team as one of our most valuable assets. For 25 years, Infront has been empowering financial market experts to make faster, smarter, compliant decisions. Our strength lies in market data, delivering reliable, accurate information through a powerful suite of tools, spanning Data Intelligence, Wealth Management solutions, and Trading & Investor solutions.
About the Role
Please note: for this position we can only consider applications from candidates who are already based in London, UK, and who are eligible to work in the UK without requiring sponsorship now or in the future. We are looking for a Customer Success Manager to join our London-based team at an important stage of development. This role offers the opportunity to take ownership of a portfolio of clients and play a key role in strengthening relationships, enhancing customer experience, and driving long‑term value across our London accounts.
You will focus on building strong, trusted partnerships with customers through regular in‑person engagement, gaining a deep understanding of their needs and ensuring they are getting the most out of our products and services. Your work will contribute directly to customer satisfaction, retention, and account growth. Over time, the role will expand to include onboarding new customers and supporting the continued evolution of our customer success approach in the region.
In this role, you will:
- Build and maintain strong relationships with a portfolio of London‑based clients through regular meetings and on‑site visits
- Act as the primary point of contact for your accounts, developing a deep understanding of client needs and objectives
- Proactively assess account health, identifying risks, opportunities, and areas for improvement
- Plan and deliver onboarding sessions and user training to support successful adoption of our solutions
- Schedule and lead regular check‑ins with clients (monthly, quarterly, or bi‑annually depending on requirements)
- Identify upsell and cross‑sell opportunities and collaborate with sales to drive account growth
- Represent the voice of the customer internally, ensuring feedback and requirements are clearly communicated
- Work closely with sales, product specialists, trading, and support teams to resolve client queries and deliver solutions
- Support the setup and activation of new client accounts
- Gradually take on greater ownership of account strategy and long‑term client development
Who you are
- You have proven experience in Customer Success or Account Management in a client‑facing role
- Ideally, you have a background or experience in finance, financial software, or fintech/market data products is highly advantageous
- You have experience managing and developing relationships across a portfolio of customers
- You have a strong understanding of financial data, market data, or trading software
- You have the ability to understand client needs and translate them into practical solutions
- You have strong communication skills, with confidence engaging clients in‑person and remotely
- You are highly organized, self‑motivated, and able to manage a portfolio independently
- You have the willingness and ability to travel regularly to client sites across London
Our offer
- Health & wellness: Benefit from wellbeing initiatives tailored to local needs, including access to an employee assistance programme that provides confidential support to employees and their families.
- Holiday: Enjoy competitive holiday entitlement aligned with local markets, so you can rest and recharge.
- Pension: Plan for your long‑term financial wellbeing through our pension scheme, supported by employer contributions.
- Learning & development: Support your career progression with access to learning resources, ongoing conversations with your manager, and opportunities to share the knowledge you gain with your team.
- Culture & impact: Be part of an international team with a startup mindset and play a key role in making a meaningful impact.
- Our offices: Work from Europe’s leading financial centers and be at the heart of where finance happens.
Additional notes
All candidates selected for employment are subject to Pre‑Employment Screening. This process includes professional reference and background checks conducted by our third‑party partner, ZINC. These screenings are part of our commitment to ensuring a secure, compliant, and trustworthy workplace. Since your application will be reviewed by an international team, we kindly ask that you submit your CV in English.
Customer Success Manager (m/f/d) in London employer: Infront Financial Technology GmbH
At Infront, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our London-based team enjoys competitive benefits, including tailored health and wellness initiatives, generous holiday entitlement, and robust learning and development opportunities to support career growth. Join us in a dynamic environment where your contributions directly impact customer success and satisfaction, all while working at the heart of Europe's financial centre.
Contact Details:
Infront Financial Technology GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (m/f/d) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or coffee with someone at Infront. This is your chance to demonstrate your knowledge about financial data and customer success while building rapport.
✨Tip Number 3
Prepare for those interviews! Research Infront’s products and think about how you can enhance customer experience. Be ready to share examples from your past roles that highlight your ability to build strong client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Infront.
We think you need these skills to ace Customer Success Manager (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing client relationships and any relevant skills in finance or market data. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at Infront. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, give examples of how you've effectively engaged with clients in the past. We want to know how you build those trusted partnerships!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Infront Financial Technology GmbH
✨Know Your Clients
Before the interview, research Infront's client base and understand their needs. Familiarise yourself with the financial market landscape and how Infront's products can enhance customer success. This will show your genuine interest in the role and help you articulate how you can add value.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively engaged with clients in the past, whether in person or remotely. Highlight your ability to translate complex financial data into practical solutions that meet client needs.
✨Demonstrate Proactivity
In your interview, discuss instances where you've proactively identified risks or opportunities within client accounts. Share how you took initiative to improve client satisfaction or drive account growth. This will illustrate your capability to manage and develop relationships effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as onboarding new clients or addressing client concerns. Prepare structured responses that showcase your strategic thinking and adaptability.
