InfraView is seeking a Strategic Group Service Desk Manager to own and shape the MSP service desk. You will lead a team of about 17, based mostly in Maidenhead, guiding people, processes, and customer experience as the business grows toward doubling in size.
You will set direction across strategy, performance, automation, and AI, focusing on SLAs, metrics, and continuous improvement. This is a leadership role, not hands-on engineering, requiring MSP know-how and strong stakeholder management to
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Strategic MSP Service Desk Leader | AI & Automation in Maidenhead employer: Infraview
Join a leading VMware partner that prioritises employee growth and development, offering exceptional opportunities for advancement in a dynamic and innovative work environment. With a strong focus on hybrid infrastructure solutions, our collaborative culture fosters creativity and teamwork, ensuring you thrive while working on cutting-edge technologies. Enjoy competitive benefits, including a generous car allowance, as you contribute to our ambitious growth plans in a supportive and forward-thinking setting.
