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- Tasks: Provide top-notch 3rd line support and mentor junior engineers in a dynamic team.
- Company: Join a respected Microsoft Gold partner with a focus on collaboration and growth.
- Benefits: Competitive salary, flexible working, and strong investment in your professional development.
- Why this job: Take ownership of complex issues and make a real impact in a supportive environment.
- Qualifications: Experience in 3rd line support and strong skills in Microsoft technologies.
- Other info: Exciting career growth opportunities in a close-knit team.
The predicted salary is between 39000 - 61000 £ per year.
Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations and act as a technical mentor within the business. You’ll be joining a close-knit team in London (Twickenham or Epsom).
Key skills:
- Proven 3rd Line support experience in a busy MSP or IT Services environment
- Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
- Solid networking experience in Cisco and Fortigate
- Confidence dealing with major incidents, escalations and tricky support issues
- Comfortable with scripting (e.g. PowerShell) and endpoint management tools
- A clear, confident communicator who enjoys solving problems and helping others
- Happy being office-based (5 days per week during probation, then 4 days in)
Duties and Responsibilities:
- Acting as the final escalation point for complex tickets and service desk issues
- Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
- Taking ownership of major incidents and problems – including post-incident analysis
- Working alongside professional services during project transitions and onboarding
- Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
- Creating and updating internal documentation and best-practice procedures
- Representing the technical team in client conversations and internal reviews
Ideal Certifications:
- AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102
This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
Senior Support Engineer in Slough employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Microsoft technologies. Attend local meetups or online webinars to get your name out there and show off your skills.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss your experience with Azure, M365, and troubleshooting major incidents. We want you to shine when it comes to showcasing your problem-solving abilities!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Senior Support Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd line support experience and showcases your skills with Microsoft technologies like Azure and M365. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our success. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled complex issues or escalations. We’re looking for someone who enjoys solving problems, so share those stories that demonstrate your confidence and expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, M365, and other Microsoft technologies. Be ready to discuss specific scenarios where you've used these tools in a 3rd line support role. This will show that you’re not just familiar with the tech, but that you can apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex tickets or major incidents you've handled. Highlight your approach to troubleshooting and how you took ownership of the situation. This is key for demonstrating your capability as a senior support engineer.
✨Communicate Clearly and Confidently
As a senior role, clear communication is crucial. Practice explaining technical concepts in simple terms, as you may need to represent the technical team in client conversations. Confidence in your communication will help build trust with both the interviewers and potential clients.
✨Be Ready to Mentor
Since this role involves helping junior engineers, think about how you would approach mentoring. Prepare to discuss your experience in guiding others, conducting peer reviews, and sharing knowledge. This shows that you’re not only a tech whiz but also a team player who values collaboration.
