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For Companies At a Glance
- Tasks: Lead a team of engineers to deliver top-notch customer service and improve operations.
- Company: Join a multi-award winning MSP that’s rapidly growing and a Cisco Gold Partner.
- Benefits: Enjoy a hybrid work model with just one day in the office per week.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in team leadership, ITIL knowledge, and familiarity with Cisco or Microsoft Azure required.
- Other info: Be part of a collaborative culture focused on continuous improvement and exceptional service.
The predicted salary is between 48000 - 84000 £ per year.
Service Desk Manager – £60,000-£70,000 – Networking / Cloud – Hybrid / Surrey (1 day/ week)
Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk?
Want to work for an exciting MSP who are massively scaling up?
Are you an operational and performance-driven individual who can ensure first-class customer service
?Working for a Cisco Gold Partner, multi-award winning, forward-thinking MSP who are boasting growth year on year. Service Centre Manager who can improve the operational performance of a team of up to 20 1st & 2nd Line Engineers. The Service Centre covers multiple technology stacks, including Cisco UC Collaboration, Cisco Network Security and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Centre, delivering exceptional customer service and technical support to our clients.
Knowledge & Experien ce
Team Leadership experience in a technical operations environment
Strong knowledge of ITIL – Incident, Problem, Change, Event, Knowledge, Asset & Configuration Management
Technical acumen in an operations environment
Background of supporting/managing Cisco and/or Microsoft Azure estates is required.
Able to communicate and collaborate at senior levels
Experience of mature ITSM and Observability tooling
Key Responsibilities:
Leadership and Management
Lead a team of service centre engineers to deliver a strong customer experience
Conduct regular performance reviews
Identify training needs to support team development
Foster a positive and collaborative work environment
Work with other areas of the business to establish the Service Centre as a cornerstone of the value proposition
Service Centre Operations
Oversee the day-to-day operations of the 24/7 Service Center
Monitor and manage service desk performance metrics
Develop and implement processes and procedures to enhance team productivity
Be the escalation point for the Service Centre for Incident and Major Incident management
Lead the onboarding of new Managed Services custom ers.
Service Desk Manager – £60,000-£70,000 – Networking / Cloud – Hybrid / Surrey (1 day/ week)
Service Desk Manager - Dental employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager - Dental
✨Tip Number 1
Make sure to highlight your leadership experience in a technical operations environment during your conversations. Share specific examples of how you've successfully managed teams and improved performance metrics in previous roles.
✨Tip Number 2
Familiarize yourself with ITIL practices, especially around Incident and Change Management. Being able to discuss how you've applied these principles in real-world scenarios will demonstrate your operational expertise.
✨Tip Number 3
Showcase your technical acumen by discussing your experience with Cisco and Microsoft Azure. Be prepared to explain how you've supported or managed these technologies in past positions.
✨Tip Number 4
Emphasize your ability to communicate and collaborate at senior levels. Prepare to share instances where you've worked cross-functionally to enhance service delivery and customer satisfaction.
We think you need these skills to ace Service Desk Manager - Dental
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in a technical operations environment. Emphasize your knowledge of ITIL and any relevant technical skills, especially with Cisco and Microsoft Azure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your ability to improve operational performance. Mention specific examples from your past experiences that demonstrate your capability to lead a team effectively.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed teams or improved service desk operations. Highlight any metrics or achievements that showcase your impact on customer satisfaction and team productivity.
Prepare for Technical Questions: Be ready to discuss your technical acumen and experience with ITSM and observability tooling during the interview process. Prepare examples of how you've handled incidents or major incidents in previous roles.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Show Your Leadership Skills
As a Service Desk Manager, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered collaboration and improved performance.
✨Highlight Your Technical Knowledge
Make sure to discuss your technical acumen, especially regarding Cisco and Microsoft Azure. Be ready to explain how your knowledge of ITIL processes has helped you manage incidents and improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in service desk operations and how you resolved them, particularly in high-pressure situations.
✨Emphasize Customer Service Excellence
Since delivering exceptional customer service is a key responsibility, prepare to share specific instances where you went above and beyond to ensure client satisfaction. This will showcase your commitment to a strong customer experience.
