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- Tasks: Lead troubleshooting efforts and mentor others in Microsoft Azure and M365 technologies.
- Company: Join a prestigious Microsoft Gold partner with a strong reputation in tech recruitment.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Take ownership of high-impact issues and make a real difference in tech support.
- Qualifications: Proven 3rd Line support experience and excellent communication skills required.
- Other info: Based in London, offering a dynamic work environment.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology recruitment firm is seeking a Senior Support Engineer for a prestigious Microsoft Gold partner. This role involves handling escalations and acting as a technical mentor, focusing on Microsoft technologies like Azure and M365 while leading troubleshooting efforts.
Ideal candidates will have proven 3rd Line support experience and excellent communication skills, ready to take ownership of high-impact issues. This is a full-time position based in the United Kingdom, specifically in the London area.
Senior Support Engineer - Lead Azure & M365 Escalations employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer - Lead Azure & M365 Escalations
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Azure and M365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with 3rd Line support and troubleshooting. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being able to articulate your thoughts clearly is key, especially when discussing high-impact issues.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Senior Support Engineer - Lead Azure & M365 Escalations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd Line support experience and any specific projects you've worked on with Azure and M365. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Communication Skills: Since this role involves mentoring and handling escalations, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey complex technical information effectively.
Highlight Problem-Solving Examples: We love seeing candidates who can take ownership of high-impact issues. Include examples in your application where you've successfully resolved challenging problems, especially those related to Microsoft technologies.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure and M365. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, as well as how you resolved them. This will show that you not only understand the technologies but can also apply your knowledge effectively.
✨Showcase Your Mentoring Skills
Since this role involves acting as a technical mentor, think of examples where you've guided others through complex issues. Highlight your communication skills and how you've helped team members grow. This will demonstrate your leadership potential and ability to take ownership of escalations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice articulating your thought process when dealing with high-impact issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your reasoning.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. Understanding what they prioritise can help you tailor your responses to align with their expectations. It also shows that you're genuinely interested in being part of their team, which can set you apart from other candidates.
