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For Companies At a Glance
- Tasks: Lead complex support issues and mentor junior engineers in a dynamic team.
- Company: Join a respected Microsoft Gold partner MSP in central London.
- Benefits: Competitive salary, bonus, hybrid work model, and professional growth opportunities.
- Why this job: Make a real impact by solving challenging technical problems and guiding others.
- Qualifications: Experience in 3rd line support with strong Microsoft tech skills.
- Other info: Enjoy a collaborative environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Job Overview
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.
Key Qualifications
- Proven 3rd Line support experience in a busy MSP or IT Services environment
- Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
- Solid networking experience in Cisco and Fortigate
- Confidence dealing with major incidents, escalations and tricky support issues
- Comfortable with scripting (e.g. PowerShell) and endpoint management tools
- A clear, confident communicator who enjoys solving problems and helping others
- Happy being office-based (5 days per week during probation, then 4 days in)
Duties & Responsibilities
- Acting as the final escalation point for complex tickets and service desk issues
- Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
- Taking ownership of major incidents and problems – including post-incident analysis
- Working alongside professional services during project transitions and onboarding
- Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
- Creating and updating internal documentation and best-practice procedures
- Representing the technical team in client conversations and internal reviews
Ideal Certifications
- AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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Senior Support Engineer employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Microsoft Gold partners. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects where you've tackled complex issues, especially with Azure and M365. This will help you stand out during interviews and showcase your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions for senior support roles. Role-play with a friend or use online resources to refine your answers and boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Support Engineer role. Highlight your experience with Microsoft technologies like Azure and M365, and don’t forget to mention any major incidents you've handled. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Be sure to mention your experience in a busy MSP environment and your knack for problem-solving.
Showcase Your Communication Skills: As a Senior Support Engineer, clear communication is key. In your application, demonstrate your ability to convey complex technical information simply. We love candidates who can represent the technical team effectively in client conversations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, M365, and Intune. Be ready to discuss specific scenarios where you've handled escalations or complex tickets. This will show that you’re not just familiar with the tech, but that you can also apply it in real-world situations.
✨Showcase Your Mentoring Skills
Since this role involves mentoring junior engineers, think of examples where you've guided others. Prepare to share how you’ve helped colleagues develop their skills through peer reviews or knowledge sharing. This will highlight your leadership potential.
✨Prepare for Major Incident Scenarios
Expect questions about how you would handle major incidents. Think through a few examples from your past experience where you took ownership of a problem and led the troubleshooting process. This will demonstrate your confidence and problem-solving abilities.
✨Communicate Clearly and Confidently
As a senior support engineer, you'll need to represent the technical team in client conversations. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as approachable and knowledgeable.
