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- Tasks: Join a dynamic team as a Senior Support Engineer, tackling Microsoft projects and resolving technical issues.
- Company: Be part of InfraView, a leading Managed Service Provider with a family feel culture.
- Benefits: Enjoy a clear career progression path, competitive salary, and a supportive work environment.
- Why this job: Get hands-on with cutting-edge technology while working in a fast-paced, growth-oriented team.
- Qualifications: Experience with Microsoft technologies like Azure, 365, and Windows is essential.
- Other info: This full-time role offers opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview Here\’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you\’ll handle escalations, and act as a technical mentor within the business.Key Qualifications Proven 3rd Line support experience in a busy MSP or IT Services environmentStrong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, EntraSolid networking experience in Cisco and FortigateConfidence dealing with major incidents, escalations and tricky support issuesComfortable with scripting (e.g. PowerShell) and endpoint management toolsA clear, confident communicator who enjoys solving problems and helping othersHappy being office-based (5 days per week during probation, then 4 days in)Duties & Responsibilities Acting as the final escalation point for complex tickets and service desk issuesLeading troubleshooting for Azure, Microsoft 365, Intune and endpoint servicesTaking ownership of major incidents and problems – including post-incident analysisWorking alongside professional services during project transitions and onboardingHelping junior engineers develop – peer reviews, guidance, and knowledge sharingCreating and updating internal documentation and best-practice proceduresRepresenting the technical team in client conversations and internal reviewsIdeal Certifications AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102Seniority Level Mid-Senior levelEmployment Type Full-timeJob Function Information TechnologyIndustries IT Services and IT Consulting
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Senior Support Engineer employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure, 365, and Intune. Having hands-on experience or relevant certifications can significantly boost your confidence and demonstrate your commitment to the role.
✨Tip Number 2
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and past experiences with high-level technical issues. Be ready to share specific examples of how you've resolved complex problems, as this will showcase your capability as a 3rd line support engineer.
✨Tip Number 4
Research the company’s recent projects and initiatives related to Microsoft technologies. Being knowledgeable about their work will not only impress your interviewers but also help you articulate how you can contribute to their ongoing success.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies such as Azure, 365, and Intune. Emphasise any previous roles where you resolved technical escalations or managed projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention how your skills align with their needs, particularly in supporting users and working within a team.
Showcase Relevant Experience: When detailing your work history, focus on specific examples of how you've successfully handled BAU tasks, resolved incidents, and contributed to project completions. Use metrics where possible to demonstrate your impact.
Prepare for Technical Questions: Anticipate technical questions related to Microsoft systems and support scenarios. Be ready to discuss your problem-solving approach and provide examples of past challenges you've overcome.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies like Azure, 365, and Intune. Highlight specific projects you've worked on and the technical challenges you overcame, as this will demonstrate your capability as a 3rd line engineer.
✨Emphasise Problem-Solving Abilities
Since the role involves resolving highly technical escalations, share examples of complex issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Team Collaboration
Talk about your experience working within a team, especially in high-pressure situations. Mention how you’ve supported colleagues with technical problems or contributed to larger projects, as teamwork is crucial in this role.
✨Express Enthusiasm for Progression
The company values career progression, so convey your eagerness to grow within the organisation. Discuss your long-term career goals and how they align with the company's roadmap, showing that you're committed to developing your skills.
