At a Glance
- Tasks: Drive customer success by guiding clients on Nutanix products and ensuring timely license activation.
- Company: Join a visionary IT services provider with a strong focus on customer satisfaction.
- Benefits: Competitive salary, bonus potential, hybrid work model, and opportunities for personal and technical growth.
- Other info: Flexible working environment with opportunities to travel and engage with clients.
- Why this job: Be a key player in transforming customer experiences with innovative technology solutions.
- Qualifications: Strong communication skills and a passion for customer success in tech.
The predicted salary is between 45000 - 50000 € per year.
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Nutanix customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Nutanix Customer Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Nutanix products and services. This business has been selected to be a Nutanix partner and have created a new Ambassador program which this individual will be a key part of establishing.
You will be part of the specialist team that guides clients on their adoption strategy and consumption, this includes current and future helping them to better understand their Nutanix landscape. Some of your key responsibilities will be hitting the on-time renewals, helping to onboard new customers and ensuring that their adoption licence is activated within the agreed timescales and helping existing clients with their post adoption queries.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and the Nutanix head office.
Duties and Responsibilities:- Drive timely license activation within 90 days
- Ensure full utilisation of purchased Nutanix features
- Act as the primary point of contact for all adoption-related activities
- Educate and guide customers on Nutanix features, capabilities and best practices to maximise value realisation
- Conduct customer health checks
- Send onboarding communications to customers
- Assist customers with Support Portal registration
- Conduct customer satisfaction (CSAT) surveys
- Leverage Nutanix-provided reporting to increase software feature adoption and track customer progress
- Monitor activation rates, analyse trends and address gaps or delays in the activation lifecycle
- Participate in regular feedback-loop sessions with Nutanix Channel Teams to review progress, unblock challenges and drive enhanced customer lifecycle performance
- Conduct regular Quarterly Business Reviews
- Contribute to wider Customer Experience and team initiatives and team projects
Customer Success Manager - Nutanix, HCI, DC - Hybrid in Manchester employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Join a forward-thinking company that prioritises innovation and customer satisfaction, offering a dynamic work environment where your contributions as a Customer Success Manager will directly impact client success and business growth. With a strong emphasis on personal and professional development, you will have access to unique training opportunities and be part of an exciting Ambassador program, all while enjoying the flexibility of a hybrid working model in vibrant locations like Leeds, Birmingham, Manchester, or Buckinghamshire.
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Nutanix, HCI, DC - Hybrid in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Nutanix products and your ability to drive customer success. Be ready to share specific examples of how you've helped clients maximise their tech investments.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly gives you a better shot at standing out from the crowd.
We think you need these skills to ace Customer Success Manager - Nutanix, HCI, DC - Hybrid in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with Nutanix or similar technologies, and showcase how you've helped clients maximise their use of products in the past.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer success and how you can contribute to our vision. Don't forget to mention your understanding of the Nutanix landscape!
Showcase Your Communication Skills:As a Customer Success Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. This could be through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Nutanix Stuff
Make sure you brush up on your knowledge of Nutanix products and services. Understand their features, capabilities, and how they can benefit customers. This will show that you're not just interested in the role but also genuinely invested in helping clients maximise their use of Nutanix.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully driven customer satisfaction or adoption. Highlight specific metrics or outcomes that demonstrate your ability to engage with clients and ensure they get the most out of their purchases.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer scenarios, such as onboarding new clients or addressing post-adoption queries. Think through potential challenges and how you would resolve them, showcasing your problem-solving skills and customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's vision, the Ambassador program, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company aligns with your career goals.
