At a Glance
- Tasks: Guide clients in maximising their use of Cisco products and services.
- Company: Join a leading IT services provider with a clear vision.
- Benefits: Hybrid work model, personal and technical development opportunities.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Be a key figure in transforming customer experiences with cutting-edge technology.
- Qualifications: Strong understanding of Cisco products and excellent customer-facing skills.
The predicted salary is between 50000 - 70000 £ per year.
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required.
You will be working on a Hybrid basis, with 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco’s head office.
Key Skills:- Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services
- Great knowledge of Cisco360
- Be highly self-motivated and goal-orientated
- Confidence to work in a customer-facing capacity
- Strong organisational skills
- Willingness to travel
- Customer relationship management / rapport building
- Become a trusted advisor to customers and the glue between customers/internal teams
- Strong understanding of Cisco technologies and the elements of an End-to-End service.
- Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
- Experience in Senior-level IT Management and leadership within a Cisco environment
- Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
- Strong customer-facing experience.
- Pipeline management – tracking customer projects, progress reports, and feedback
- Identifying and passing on expansion opportunities to Specialists and Account Managers
- Involvement and contribution towards shared inbox activities and any other shared team initiatives
Cisco Technical Success Manager – Cisco, Cisco360 in Manchester employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Join a forward-thinking company that prioritises innovation and employee development, offering a dynamic work culture where your contributions as a Cisco Technical Success Manager will directly impact client success. With flexible hybrid working arrangements and opportunities for personal and technical growth, you will thrive in an environment that values collaboration and empowers you to become a trusted advisor to customers. Experience the unique advantage of working in vibrant locations like Leeds, Birmingham, Manchester, or Buckinghamshire, where you can build meaningful relationships while advancing your career in the IT services sector.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cisco Technical Success Manager – Cisco, Cisco360 in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Cisco Technical Success Manager role.
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of Cisco products and the Cisco360 Partner Program. This will set you apart as a candidate who knows their stuff.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Technical Success Manager. Think about how you'd handle customer queries or explain complex tech concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our epic team!
We think you need these skills to ace Cisco Technical Success Manager – Cisco, Cisco360 in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with Cisco products and your understanding of the Cisco360 Partner Program. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can help our customers maximise their use of Cisco products. Be genuine and let your personality come through.
Showcase Your Customer-Facing Experience:Since this role involves a lot of customer interaction, make sure to highlight any relevant experience you have in building relationships and providing support. We love seeing examples of how you've inspired or guided clients in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco products and the Cisco360 Partner Program. Be ready to discuss how these tools can benefit customers and improve their adoption strategies. The more you know, the more confident you'll feel during technical conversations!
✨Showcase Your Customer Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about times when you acted as a trusted advisor and how you helped customers maximise their use of technology. This will demonstrate your ability to engage effectively with customers.
✨Be Ready to Discuss Organisational Skills
Since this role involves managing customer projects and tracking progress, be prepared to talk about your organisational skills. Share specific methods or tools you use to stay on top of tasks and ensure nothing falls through the cracks.
✨Emphasise Your Self-Motivation
As a Technical Success Manager, being self-motivated is key. Think of examples where you've taken the initiative to solve problems or drive projects forward without needing much direction. This will show that you're goal-oriented and ready to take charge!
