At a Glance
- Tasks: Manage incidents and requests, ensuring customer satisfaction and timely resolutions.
- Company: Join a fast-growing Microsoft Cloud & Managed Services Provider in London.
- Benefits: Competitive salary of £40,000 and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your skills in M365 and Azure.
- Qualifications: Exceptional knowledge of Microsoft technologies and proven 2nd line support experience.
The predicted salary is between 40000 - 40000 £ per year.
This is a great opportunity to join a fast-growing Microsoft Cloud & Managed Services Provider. You will be joining a well-established team based in London.
You will be working from the office managing incidents and requests over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met.
You will be taking escalations from the 1st line team and working at a 2nd line level and when needed escalate to the Senior Support Desk.
Key skills and responsibilities:
- Exceptional knowledge of Microsoft technologies
- Infrastructure / Networking
- Proven 2nd Support experience in an MSP environment
- Perform root cause analysis (RCA) and contribute to continuous improvement of internal processes
- Support implementation of corrective and preventive actions across systems and services
- Exceptional communication skills and committed to customer satisfaction
- Working knowledge of ticketing systems and able to document ticket resolutions effectively
- Able to work under pressure and meet deadlines and SLA's
- Able to work independently and as part of the team
Please hit the button to Apply and/or call Jimmy at InfraView for further info.
If this role is not for you, please Register with us letting us know your preferences and we will be in touch when the right role comes in.
Second Line Support in London employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Join a dynamic and rapidly expanding Microsoft Cloud & Managed Services Provider in London, where you will be part of a supportive and collaborative team dedicated to delivering exceptional customer service. With a strong focus on employee development, you will have access to ongoing training opportunities and the chance to work with cutting-edge technologies in a vibrant office environment. Enjoy a culture that values innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and colleagues, being able to explain technical issues clearly is key. Try role-playing scenarios with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Second Line Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your exceptional M365 and Azure knowledge. We want to see how your experience aligns with the role, so don’t be shy about showcasing your 2nd line support experience in an MSP environment!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since this role involves managing incidents and requests over the phone, make sure to highlight your exceptional communication skills in your application. We want to know how you handle pressure and ensure customer satisfaction!
Apply Through Our Website:We encourage you to hit that apply button on our website! It’s the best way for us to receive your application and get you into our system. Plus, it shows you’re keen to join our fast-growing team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your M365 and Azure knowledge before the interview. Be ready to discuss specific features, troubleshooting steps, and any recent updates. This will show that you're not just familiar with the technologies but are genuinely passionate about them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've handled incidents in the past. Think about a time when you performed root cause analysis or improved a process. This will demonstrate your ability to think critically and contribute to continuous improvement.
✨Communicate Clearly and Confidently
Exceptional communication skills are key for this role. Practice explaining technical concepts in simple terms, as you may need to do this with customers. Remember, it's not just about what you know, but how you convey that knowledge.
✨Familiarise Yourself with Ticketing Systems
Since you'll be using a ticketing system to document your work, it’s a good idea to understand how these systems function. If you have experience with specific tools, mention them. If not, research common ticketing systems to show your willingness to learn.
