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- Tasks: Lead complex support issues and mentor junior engineers in a dynamic team.
- Company: Join a respected Microsoft Gold partner with a collaborative culture.
- Benefits: Competitive salary, professional development, and flexible working options.
- Why this job: Make a real impact while solving high-stakes technical challenges.
- Qualifications: 3rd line support experience and strong skills in Microsoft technologies.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business. You’ll be joining a close-knit team in London (Twickenham or Epsom).
Key skills:- Proven 3rd Line support experience in a busy MSP or IT Services environment
- Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
- Solid networking experience in Cisco and Fortigate
- Confidence dealing with major incidents, escalations and tricky support issues
- Comfortable with scripting (e.g. PowerShell) and endpoint management tools
- A clear, confident communicator who enjoys solving problems and helping others
- Happy being office-based (5 days per week during probation, then 4 days in)
- Acting as the final escalation point for complex tickets and service desk issues
- Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
- Taking ownership of major incidents and problems – including post-incident analysis
- Working alongside professional services during project transitions and onboarding
- Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
- Creating and updating internal documentation and best-practice procedures
- Representing the technical team in client conversations and internal reviews
- AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102
This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
Lead Support Engineer employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other professionals. Don’t be shy to introduce yourself and chat about your experience with Azure and M365 – you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in scripting and networking. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical scenarios related to major incidents and escalations. Practising how you’d handle these situations will help you feel more confident when it comes to the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly shows your enthusiasm and commitment to joining our team at StudySmarter.
We think you need these skills to ace Lead Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd line support experience and showcases your skills in Azure, M365, and networking. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. We love seeing genuine enthusiasm and a clear understanding of what we do.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled complex issues or escalations. We’re looking for someone who enjoys solving problems, so share those stories that demonstrate your analytical thinking and technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, M365, and networking technologies like Cisco and Fortigate. Be ready to discuss specific scenarios where you've successfully resolved complex issues or escalations, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of major incidents in the past. Highlight your approach to troubleshooting and any post-incident analysis you've conducted. This will demonstrate your ability to handle high-impact issues effectively.
✨Communicate Clearly and Confidently
As a Lead Support Engineer, you'll need to represent the technical team in client conversations. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. This will help you stand out as a strong communicator.
✨Emphasise Your Mentoring Experience
Since this role involves helping junior engineers develop, be prepared to talk about any mentoring or guidance you've provided in previous roles. Share specific examples of how you've contributed to a collaborative team environment and supported others in their professional growth.