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- Tasks: Lead complex support issues and mentor junior engineers in a dynamic team.
- Company: Join a respected Microsoft Gold partner with a collaborative culture.
- Benefits: Competitive salary, professional development, and flexible working options.
- Why this job: Make a real impact while solving high-stakes technical challenges.
- Qualifications: 3rd line support experience and strong skills in Microsoft technologies.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 48000 - 64000 £ per year.
Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business. You’ll be joining a close-knit team in London (Twickenham or Epsom).
Key skills:- Proven 3rd Line support experience in a busy MSP or IT Services environment
- Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
- Solid networking experience in Cisco and Fortigate
- Confidence dealing with major incidents, escalations and tricky support issues
- Comfortable with scripting (e.g. PowerShell) and endpoint management tools
- A clear, confident communicator who enjoys solving problems and helping others
- Happy being office-based (5 days per week during probation, then 4 days in)
- Acting as the final escalation point for complex tickets and service desk issues
- Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
- Taking ownership of major incidents and problems – including post-incident analysis
- Working alongside professional services during project transitions and onboarding
- Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
- Creating and updating internal documentation and best-practice procedures
- Representing the technical team in client conversations and internal reviews
- AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102
This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!
Lead Support Engineer employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. It’s a great way to connect with potential employers and show off your passion for the field.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills in Azure, M365, and networking. Engage with posts and join relevant groups to get noticed.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 3rd line support. Practice explaining complex issues clearly, as communication is key in this role.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with escalations and mentoring junior engineers.
We think you need these skills to ace Lead Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd line support experience and showcases your skills in Azure, M365, and networking. We want to see how your background aligns with the role, so don’t be shy about mentioning specific projects or technologies you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Problem-Solving Skills: In your application, highlight examples where you've successfully dealt with major incidents or tricky support issues. We’re looking for someone who enjoys solving problems, so share those stories that demonstrate your confidence and expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, M365, and networking technologies like Cisco and Fortigate. Be prepared to discuss specific scenarios where you've successfully resolved complex issues or escalations, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to walk through your thought process when tackling major incidents. Use examples from your past roles to illustrate how you took ownership of problems and led troubleshooting efforts, especially in high-pressure situations.
✨Communicate Clearly and Confidently
As a Lead Support Engineer, you'll need to represent the technical team effectively. Practice articulating your ideas clearly and confidently, especially when discussing technical concepts. This will demonstrate your ability to communicate with both clients and colleagues.
✨Emphasise Your Mentoring Experience
Highlight any experience you have in mentoring junior engineers or leading teams. Discuss how you've contributed to their development through peer reviews or knowledge sharing, as this aligns with the role's responsibilities and shows your leadership potential.