Head of Managed Security Services – Microsoft, SOC, MSSP, Cyber Operations, Engineering

Are you ready to step into a new Head of MSSP within exceptional growth? Do you want to be part of the leadership function of the largest service offering within a phenomenal solution provider? Do you want to shape the service model for years to come and make it something special?

We are partnered exclusively with a leading IT solutions and services provider to find their new Head of Managed Security Services. This role is one of the most exciting roles out there, and we are looking for someone who is in a similar role and wants to scale up their role. You will have 4 direct reports with over 60 people operationally within those teams.

Your key focus will be to maintain, improve, and deliver the service that is provided to clients. You will ensure maximum responsiveness to clients, ensure KPIs are met, be the final escalation point for any grievances from the client, and remediate or put new services in place to ensure the client has the service they require.

You will lead the service strategy and ensure that the maximum level of service is always delivered. You will be working directly with the Directorship of the overall Cyber Division, taking their vision and translating it into a feasible and deliverable service model. You will be expected to operate at the highest levels of compliance and ensure the team does too.

You will be working directly with some of the biggest clients the business has to improve the current relationship and enable the business to be a trusted advisor on all security managed services they utilise. Lots of new services are being brought on in 2026, and you will be instrumental in bringing these into the portfolio and ensuring the service level always remains sky high.

Proven experience in leading large-scale cyber security operations, including SOC, cyber engineering, and managed security services. Demonstrable experience of leading through major security incidents or crisis situations. Deep understanding of security technologies (Azure Cloud, SIEM/SOAR, MS Defender Suite, Automation), vulnerability/threat management, and security frameworks/methodologies. Strong leadership and people management skills, with experience developing senior managers and technical teams. Commercial acumen and experience managing budgets, contracts, and service portfolios. Excellent communication, stakeholder management, and influencing skills at executive level.

Duties and responsibilities:

• Define and execute the cyber security services strategy.
• Oversee the design and delivery of cyber security services, ensuring operational excellence, scalability, and resilience.
• Ensure the effective day-to-day running of the SOC.
• Oversee cyber operations and engineering teams, ensuring robust delivery of managed security services.
• Maintain and enhance security governance frameworks, ensuring compliance with relevant standards and regulations.
• Act as the senior escalation point for major incidents and client concerns, ensuring timely resolution and transparent communication.
• Own the cyber services budget, including forecasting, cost control, and investment planning.
• Demonstrate continuous improvement and strong return on investment to our customers.
• Identify and evaluate emerging technologies and methodologies to maintain a competitive edge.

This is as good a role as there is out there now; you will be a huge part of the growth and excitement within the Cyber Division.