At a Glance
- Tasks: Lead troubleshooting for Azure and Microsoft 365, solving complex support issues.
- Company: Exciting MSP with a close-knit team and a fun working environment.
- Benefits: Competitive salary, hybrid work model, and excellent training opportunities.
- Other info: Great career progression and a chance to mentor junior engineers.
- Why this job: Take ownership of high-impact issues and make a real difference in tech support.
- Qualifications: Proven 3rd Line support experience and strong skills in Microsoft technologies.
The predicted salary is between 42000 - 50000 £ per year.
This is a key role for an exciting MSP with amazing training, progression and developments for an engineer. They're a really close knit team and provide a working environment full of enjoyment.
Requirements:
- Proven 3rd Line support experience in a busy MSP or IT Services environment
- Strong skills across Microsoft technologies – M365, Intune, AD, Exchange, Entra
- Confidence dealing with major incidents, escalations, and tricky support issues
- Comfortable with scripting (e.g. PowerShell) and endpoint management tools
- Ability to be customer facing
- A clear, confident communicator who enjoys solving problems and helping others
Duties and Responsibilities:
- Role is split between project work and support – these splits vary week on week
- Acting as the final escalation point for complex tickets and service desk issues
- Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
- Taking ownership of major incidents and problems
- Working alongside professional services during project transitions and onboarding
- Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
- Creating and updating internal documentation and best-practice procedures
- Representing the technical team in client conversations and internal reviews
This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk.
Cloud Support Engineer employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Join a leading Microsoft Security partner in Manchester, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With competitive salaries and bonuses, along with the opportunity to collaborate with top Cyber Consultants, this role offers a unique chance to make a significant impact in the fast-paced world of security engineering. Embrace endless progression opportunities while working in a hybrid environment that values innovation and teamwork.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruitment Team
