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- Tasks: Lead a team in testing and repairing Cisco & Meraki equipment.
- Company: Join an award-winning IT services company focused on logistics and RMA.
- Benefits: Enjoy career progression, mentorship, and a supportive team culture.
- Why this job: Gain hands-on experience with Cisco while working in a people-first environment.
- Qualifications: Must have Cisco & Meraki expertise and managerial skills; RMA experience preferred.
- Other info: Candidates must be eligible for SC clearance upon hire.
The predicted salary is between 45000 - 50000 ÂŁ per year.
My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.
Why?
- Great opportunity for career progression in a supportive high-growth team environment
- Mentorship through to becoming a department manager
- Inviting “people first” culture
You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.
Key Skills required:
- Confident hands-on Cisco & Meraki expertise
- Managerial skills and experience
- Preferably RMA background e.g. testing, fixes, repairs, RMA experience
- Excellent communication skills
- Managerial team leadership skills (optimise your team around you)
This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.
Responsibilities:
- Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g. kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
- Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
- Using technical knowledge to manage support calls and support bid management.
- Allocation and dispatch of stock
- Ability to meet deadlines and maintain high standards even when under pressure.
- Engagement in projects requiring specific stock management, warranty and returns via the RMA process
- Manage, lead, optimise and get the most out of the team you’re leading.
- Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
- Maintain high quality across the board
Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info.
Cisco RMA Manager (Bracknell) employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco RMA Manager (Bracknell)
✨Tip Number 1
Familiarise yourself with Cisco and Meraki products. Understanding the technical aspects of these systems will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the logistics and RMA field. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your managerial experience in detail. Think of specific examples where you've successfully led a team or optimised processes, as this will be crucial in showcasing your fit for the leadership aspect of the role.
✨Tip Number 4
Research the company's recent projects and achievements. Being able to reference their successes or initiatives during your discussions will show that you're proactive and genuinely interested in contributing to their goals.
We think you need these skills to ace Cisco RMA Manager (Bracknell)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Cisco and Meraki products, as well as any managerial skills you possess. Use specific examples to demonstrate your expertise in logistics and RMA processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their focus on customer satisfaction and team leadership, and include any relevant achievements that showcase your skills.
Highlight Relevant Experience: When detailing your work history, emphasise any previous roles that involved testing, repairs, or RMA processes. Be specific about your contributions and the impact you had on team performance and customer satisfaction.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with teams or customers in past positions. This could include managing support calls or leading team projects.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Cisco and Meraki products during the interview. Be prepared to discuss specific examples of tests, fixes, and repairs you've conducted, as this role requires a solid technical foundation.
✨Demonstrate Leadership Skills
Since this position involves team leadership, be ready to share your experiences in managing teams. Discuss how you've optimised team performance in the past and how you plan to lead and mentor your future team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about situations where you've had to manage stock, handle RMA processes, or ensure customer satisfaction under pressure, and be ready to explain your approach.
✨Emphasise Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with team members, customers, and stakeholders in previous positions. Highlight any experiences where your communication skills led to successful outcomes.
