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- Tasks: Lead a team in testing and repairing Cisco & Meraki equipment.
- Company: Join an award-winning IT services company focused on Cisco logistics.
- Benefits: Enjoy career progression, mentorship, and a supportive team culture.
- Why this job: Exciting hands-on role with a clear path to management in a people-first environment.
- Qualifications: Must have Cisco expertise, managerial skills, and RMA experience.
- Other info: Candidates must be eligible for SC clearance upon hire.
The predicted salary is between 45000 - 50000 £ per year.
My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.
Why?:
- Great opportunity for career progression in a supportive high-growth team environment
- Mentorship through to becoming a department manager
- Inviting “people first” culture
You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.
Key Skills required:
- Confident hands-on Cisco & Meraki expertise
- Managerial skills and experience
- Preferably RMA background e.g. testing, fixes, repairs, RMA experience
- Excellent communication skills
- Managerial team leadership skills (optimise your team around you)
This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.
Responsibilities:
- Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g. kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
- Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
- Using technical knowledge to manage support calls and support bid management.
- Allocation and dispatch of stock
- Ability to meet deadlines and maintain high standards even when under pressure.
- Engagement in projects requiring specific stock management, warranty and returns via the RMA process
- Manage, lead, optimise and get the most out of the team you’re leading.
- Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
- Maintain high quality across the board
Please hit the button to Apply and/or email Harley.robertson@infraview.co.uk or call on 020 3004 8235 for further info.
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco RMA Manager (Bracknell)
✨Tip Number 1
Familiarise yourself with Cisco and Meraki products. Understanding the technical aspects and common issues related to these products will not only boost your confidence but also demonstrate your expertise during discussions with the hiring team.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your managerial experience in detail. Think of specific examples where you've successfully led a team, optimised processes, or improved customer satisfaction, as these are key skills the employer is looking for.
✨Tip Number 4
Showcase your problem-solving skills. Be ready to share instances where you've tackled challenges in logistics or RMA processes, as this will highlight your ability to thrive in a fast-paced environment and meet high standards under pressure.
We think you need these skills to ace Cisco RMA Manager (Bracknell)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Cisco and Meraki products. Emphasise any managerial roles you've held and relevant RMA experience, showcasing how your skills align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of your technical expertise and leadership skills, and explain why you are a great fit for their 'people first' culture.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to lead a team. Provide examples of how you've optimised team performance in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail, which is essential for a role that involves managing processes and procedures.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Cisco and Meraki products during the interview. Be prepared to discuss specific examples of tests, fixes, and repairs you've conducted, as this will demonstrate your technical knowledge and suitability for the role.
✨Emphasise Leadership Skills
Since this position involves team leadership, be ready to share your experiences in managing and optimising teams. Discuss how you've motivated your team in the past and any strategies you've used to achieve high performance under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about situations where you had to manage stock allocation or handle customer support calls, and be ready to explain your thought process and actions taken.
✨Demonstrate a Customer-Centric Approach
The company values excellent customer satisfaction, so be prepared to discuss how you've ensured timely returns and effective communication in previous roles. Share examples of how you've gone above and beyond to meet customer needs.
