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- Tasks: Join a dynamic team to test, fix, and repair Cisco & Meraki equipment.
- Company: Be part of an award-winning IT services company focused on logistics and RMA.
- Benefits: Enjoy mentorship, career progression, and a supportive, people-first culture.
- Why this job: Gain hands-on experience with a clear path to management in a high-growth environment.
- Qualifications: Must have Cisco & Meraki expertise and managerial skills; RMA experience preferred.
- Other info: Candidates must be eligible for SC clearance upon hire.
The predicted salary is between 45000 - 50000 £ per year.
My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.
Why?:
- Mentorship through to becoming a department manager within a couple of years
- Great opportunity for career progression in a supportive high-growth team environment
- Inviting “people first” culture
You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.
Key Skills required:
- Confident hands-on Cisco & Meraki expertise
- Managerial skills and experience
- Preferably RMA background e.g. testing, fixes, repairs, RMA experience
- Excellent communication skills
- Managerial team leadership skills (optimise your team around you)
This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.
Responsibilities:
- Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g. kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
- Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
- Using technical knowledge to manage support calls and support bid management.
- Allocation and dispatch of stock
- Ability to meet deadlines and maintain high standards even when under pressure.
- Engagement in projects requiring specific stock management, warranty and returns via the RMA process
- Manage, lead, optimise and get the most out of the team you’re leading.
- Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
- Maintain high quality across the board
Please hit the button to Apply and/or email or call on 020 3004 8235 for further info.
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco & Meraki - Tests, Fixes & Repairs
✨Tip Number 1
Familiarise yourself with Cisco and Meraki products. Understanding the technical specifications and common issues can give you an edge during interviews, as you'll be able to discuss your hands-on experience confidently.
✨Tip Number 2
Network with current employees or professionals in the Cisco logistics field. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your managerial skills through examples from your past experiences. Think of specific situations where you optimised team performance or handled challenges effectively, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your commitment to customer satisfaction. Be ready to discuss how you've previously ensured timely returns and effective communication with clients, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Cisco & Meraki - Tests, Fixes & Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Cisco and Meraki technologies. Include specific examples of tests, fixes, and repairs you've performed, as well as any managerial skills or RMA background you possess.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in customer satisfaction and team leadership. Use this opportunity to showcase your understanding of the logistics and RMA processes.
Highlight Relevant Skills: Clearly outline your technical skills related to Cisco and Meraki, as well as your ability to manage and optimise a team. Emphasise your communication skills and your experience in high-pressure environments to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and relevant. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Cisco and Meraki products. Be prepared to discuss specific tests, fixes, and repairs you've performed in the past, as this role requires a solid technical foundation.
✨Demonstrate Leadership Skills
Since this position has a pathway to managerial roles, it's crucial to showcase your leadership abilities. Share examples of how you've optimised team performance or led projects in previous roles.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts or customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare scenarios where you had to manage stock, meet deadlines, or handle customer satisfaction issues, and explain how you navigated those challenges.
