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- Tasks: Provide 2nd Line support for Microsoft 365 and Sophos, both remotely and onsite.
- Company: Dynamic MSP in Cornwall with a strong team culture.
- Benefits: Competitive salary, industry-leading training, and clear promotion pathways.
- Why this job: Join a lively environment and grow your career in tech support.
- Qualifications: Experience with Microsoft 365, Windows OS, and customer service skills required.
- Other info: Hands-on role with variety and excellent support for career progression.
The predicted salary is between 25000 - 30000 £ per year.
Overview
2nd Line Technical Engineer – M365, Sophos – Cornwall - £30k - £36k
This range is provided by InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
- Delivering 2nd Line support via phone, remote tools and onsite visits
- Supporting Microsoft 365 environments – Intune, SharePoint, Exchange, Teams
- Working with Sophos for endpoint and firewall security
- Using ConnectWise as your central service desk platform
- Visiting client sites 1–2 days per week for setups, PC installs or firewall deployments
- Supporting 1st Line colleagues and acting as a mentor for more junior engineers
- Logging tickets, creating documentation, and contributing to the internal knowledge base
What you’ll need
- Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security
- Familiarity with Sophos and ConnectWise (or similar tools)
- Strong customer service mindset – confident, friendly, and proactive
- Full UK driving licence and happy to travel locally to customer site
- Eligible for BPSS clearance
What’s on offer
- Industry-leading training and full certification support – Microsoft, CompTIA, Sophos
- Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles
- Hands-on role with lots of variety – technical problem-solving, site work, customer engagement
- Strong team culture and excellent support structure
This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you’re a 2nd Line Engineer with the right attitude and technical grounding, they will help you build the rest.
Location
Cornwall, United Kingdom
2nd Line Support Engineer in Cambridge employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Cambridge
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work in MSPs or have experience with Microsoft 365 and Sophos. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee, be ready to discuss your experience with Microsoft 365 and endpoint security. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that 2nd Line Support Engineer role. Plus, applying directly gives you a better shot at getting noticed by recruiters who are looking for candidates just like you.
We think you need these skills to ace 2nd Line Support Engineer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Sophos, and any relevant tools like ConnectWise. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about 2nd Line support and how your customer service mindset makes you a great fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and provide solutions, especially in a lively MSP environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Sophos, and ConnectWise. Be ready to discuss your experience with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer service mindset, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your friendly and proactive approach, as well as how you’ve handled challenging situations.
✨Prepare for Technical Scenarios
Expect some technical questions or scenarios during the interview. Practice explaining how you would troubleshoot common issues with Microsoft 365 or Sophos. This will demonstrate your problem-solving skills and technical expertise.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
