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- Tasks: Support clients by managing relationships and ensuring they receive value from services.
- Company: Join a top IT solution provider with a focus on Microsoft 365 and Cisco services.
- Benefits: Enjoy hybrid work options, unlimited training, and a clear career path.
- Why this job: Great opportunity to grow in Customer Success Management while making a real impact.
- Qualifications: 1-3 years in a client-facing role; strong communication and basic tech skills required.
- Other info: Work just one day a week in the office, perfect for students!
The predicted salary is between 25000 - 30000 £ per year.
Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc)? Are you passionate about building and nurturing client relationships? Do you want access to unlimited training and development?
Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You’ll help ensure each client receives consistent communication, reporting, and visible value.
Main Responsibilities:- Act as day-to-day contact for your assigned clients
- Run quarterly check-ins and renewal reviews
- Share usage tips (Microsoft 365, Cisco)
- Create and send service reports (usage, uptime, cases)
- Track contracts, licences, and expiries
- Escalate issues and keep CRM/tools updated
- Spot upsell/support opportunities
- 1–3 years’ experience in a client-facing or support role
- Strong communication and organisational skills
- Basic understanding of Microsoft 365 and Cisco
- Comfortable using reporting tools like Excel or Power BI
- Keen to learn, grow, and build product knowledge
This is a fantastic opportunity at a leading IT solution provider, to help manage a set amount of key accounts through nurturing the relationship. This is an outstanding opportunity to grow a career into Customer Success Management or Account Management or Pre-sales etc.
Associate Customer Success Manager (Surrey) employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Customer Success Manager (Surrey)
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Cisco services. Understanding these platforms will not only help you in your role but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills by engaging in mock client interactions. This will prepare you for the day-to-day responsibilities of nurturing client relationships and handling check-ins effectively.
✨Tip Number 3
Get comfortable with reporting tools like Excel or Power BI. Being able to analyse and present data clearly will be crucial in your role, and showcasing this skill can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the Customer Success field. Attend industry events or join online forums to learn from others' experiences and gain insights that could be beneficial during your interview.
We think you need these skills to ace Associate Customer Success Manager (Surrey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client-facing roles. Emphasise your communication and organisational skills, as well as any familiarity with Microsoft 365 and Cisco services.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building client relationships and your eagerness to learn and grow within the role. Mention specific examples of how you've successfully supported clients in the past.
Showcase Relevant Skills: Highlight your proficiency with reporting tools like Excel or Power BI. If you have experience tracking contracts or managing client communications, be sure to include that information.
Research the Company: Familiarise yourself with the company’s services and values. Understanding their approach to customer success will help you align your application with their expectations and demonstrate your genuine interest.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Show Your Passion for Client Relationships
Make sure to express your enthusiasm for building and nurturing client relationships during the interview. Share examples from your past experiences where you successfully managed client interactions, as this role heavily relies on strong communication skills.
✨Demonstrate Your Technical Knowledge
Familiarise yourself with Microsoft 365 and Cisco services before the interview. Being able to discuss these platforms confidently will show that you're prepared and eager to learn, which is crucial for the Associate Customer Success Manager role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think of scenarios where you've had to resolve issues or upsell services, and be ready to explain your thought process and actions taken.
✨Highlight Your Organisational Skills
Since the role involves tracking contracts, licences, and expiries, be prepared to discuss how you stay organised in your work. Mention any tools or methods you use to manage your tasks effectively, as this will demonstrate your suitability for the position.
