At a Glance
- Tasks: Support users and resolve technical issues while coordinating exciting projects.
- Company: Join a fast-growing Managed Service Provider with a family feel culture.
- Benefits: Enjoy hybrid work options, professional development, and a collaborative environment.
- Other info: This role offers a unique blend of support and project coordination for a major client.
- Why this job: Work with cutting-edge technology and be part of a dynamic team that values your input.
- Qualifications: Experience with Azure, 365, Windows, and a passion for tech support and project management.
The predicted salary is between 28000 - 36000 £ per year.
Do you want to be an exceptional 2nd line support engineer that gets involved with project co-ordination in a dynamic, growing team? Do you want an opportunity to further your career with the most cutting-edge technology within the MSP space? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?
You’ll be working with a superb, fast growing Managed Service Provider working alongside their support team as a point of escalation for the 1st line engineers, whilst also having some involvement with the project co-ordination of one of their largest clients. They’re a fantastic business, with exceptional leadership and somewhere that values their workers, offering that family feel culture.
Primary Responsibilities:- Technologies: experience with Azure, 365, Windows, Intune, Entra ID
- Resolving Incidents: Deal with technical problems passed on from 1st line support.
- Keep Systems Running Smoothly: Do regular updates, fix network problems, and apply patches.
- Help Users: Support staff with any problems using their hardware, software, or internet.
- Work with the Team: Support the wider 3rd line support team and help with bigger technical problems or projects.
- Documentation: Log issues, how they were fixed, and any system changes.
We are looking for an impressive 2nd Line Support engineer that would be comfortable sometimes getting involved in project co-ordination for their massive enterprise client.
Secondary Responsibilities:- Plan Projects: Set out what needs to be done and what the goals are.
- Manage Time & Resources: Keep track of time, costs, and make sure the right people are working on the right tasks.
- Lead the Team: Keep everyone on track and working well together.
- Risk Assessment: Notice problems before they happen and plan how to deal with them.
- Oversee Tech Work: Oversee software development, system upgrades, and IT infrastructure projects.
This is a fantastic opportunity, for a fantastic company, please do apply if you’re interested or would like to learn further about the role.
2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator in Southampton employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Join a dynamic and growing Managed Service Provider that prioritises collaboration and flexibility, offering a family feel culture where your contributions are valued. With a strong focus on professional development and the latest technology, this role as a 2nd Line Support Engineer provides an excellent opportunity for career advancement while working closely with a supportive team on exciting projects.
Contact Details:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator in Southampton
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, 365, and Windows. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. Be ready to discuss these scenarios during any interviews to demonstrate your capability as a 2nd Line Support Engineer.
✨Tip Number 3
Highlight any experience you have with project coordination. Even if it's informal, being able to discuss how you've managed tasks or led a team will be beneficial, especially since this role involves project management.
✨Tip Number 4
Research the company culture and values of the Managed Service Provider. Being able to articulate why you want to work there and how you align with their values can make a strong impression during the interview process.
We think you need these skills to ace 2nd Line Support Engineer (Azure, 365, Windows) / Project Co-ordinator in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience with Azure, 365, and Windows. Include specific examples of incidents you've resolved and any project co-ordination tasks you've undertaken.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in supporting users and managing projects.
Showcase Your Problem-Solving Skills:Provide examples in your application that demonstrate your ability to resolve technical issues and manage time effectively. Highlight any experience you have with documentation and risk assessment.
Highlight Team Collaboration:Emphasise your experience working within a team environment. Discuss how you've supported colleagues in the past and contributed to successful project outcomes.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure, 365, and Windows during the interview. Be prepared to discuss specific incidents you've resolved and how you applied your technical knowledge to overcome challenges.
✨Demonstrate Project Coordination Experience
Since the role involves project coordination, share examples of projects you've managed or contributed to. Discuss how you planned tasks, managed resources, and ensured team collaboration to achieve project goals.
✨Emphasise Teamwork and Communication
This position requires working closely with both 1st and 3rd line support teams. Highlight your ability to communicate effectively and work collaboratively, providing examples of how you've supported colleagues in previous roles.
✨Prepare Questions About Company Culture
The company values collaboration and a family feel culture. Prepare thoughtful questions about their team dynamics and professional development opportunities to show your genuine interest in fitting into their work environment.
