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- Tasks: Guide clients in maximising their use of Cisco products and services.
- Company: Join a leading IT services provider with a clear vision.
- Benefits: Hybrid work model, personal and technical development opportunities.
- Why this job: Be a key figure in transforming customer experiences with cutting-edge technology.
- Qualifications: Strong understanding of Cisco products and excellent customer-facing skills.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 50000 - 70000 £ per year.
Do you want to work for a company with a clearly defined vision & strategy to set the industry alight? Do you want to be a key figurehead between a leading provider of IT services and solutions and their Cisco customers? Do you want to grow your career, within a company that provides real opportunities to develop on both a personal and technical level?
Opportunity to join an epic business as a Cisco Technical Success Manager within a key team where you will work with many different parts of the team to assist clients in maximising their use of Cisco products and services. As the Cisco Technical Customer Success Manager, you will be part of the specialist team that guides clients on their adoption strategy and consumption, helping them to better understand their Cisco landscape and how to improve their understanding and usage to be of maximum benefit to them. Anyone with an exceptional understanding of the Cisco 360 Partner Program would be a great fit for this role. A full working knowledge of Cisco Products, their usage, application, and best adoption practices is essential. You are expected to hold your own in technical conversations with customers, giving advice or enlisting further technical resource where required.
You will be working on a Hybrid basis, with (flexible 1-3) 2 days a week in an office, Leeds, Birmingham, Manchester, or Buckinghamshire as well as some travel to visit clients and Cisco’s head office.
Key Skills:- Strong understanding of Cisco products and solutions to enable you to support customers with their adoption of products and services
- Great knowledge of Cisco360
- Be highly self-motivated and goal-orientated
- Confidence to work in a customer-facing capacity
- Strong organisational skills
- Willingness to travel
- Customer relationship management / rapport building
- Become a trusted advisor to customers and the glue between customers/internal teams
- Strong understanding of Cisco technologies and the elements of an End-to-End service.
- Ability to engage with customers, educate them on tech, best practices, and advice on new areas where value can be added.
- Experience in Senior-level IT Management and leadership within a Cisco environment
- Ability to inspire, lead and give guidance to technical and non-technical teams in IT operational environments.
- Strong customer-facing experience.
- Pipeline management – tracking customer projects, progress reports, and feedback
- Identifying and passing on expansion opportunities to Specialists and Account Managers
- Involvement and contribution towards shared inbox activities and any other shared team initiatives
Cisco Technical Success Manager – Cisco, Cisco360 in Leeds employer: InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cisco Technical Success Manager – Cisco, Cisco360 in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Cisco Technical Success Manager role.
✨Tip Number 2
Show off your knowledge! When you get the chance to chat with potential employers, make sure to highlight your understanding of Cisco products and the Cisco360 Partner Program. This will set you apart as a candidate who knows their stuff.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by simulating technical conversations. Think about how you'd explain complex concepts to clients. This will help you feel confident and ready to impress during those customer-facing discussions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our epic team at Cisco.
We think you need these skills to ace Cisco Technical Success Manager – Cisco, Cisco360 in Leeds
Some tips for your application 🫡
Show Your Passion for Cisco: When writing your application, let your enthusiasm for Cisco products and solutions shine through. We want to see how you can be a key figurehead in helping customers maximise their use of these technologies.
Tailor Your Experience: Make sure to highlight your relevant experience with Cisco360 and any customer-facing roles you've had. We’re looking for someone who can engage with clients confidently, so show us how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Remember, we want to understand your skills and experiences without wading through fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Know Your Cisco Stuff
Make sure you brush up on your knowledge of Cisco products and the Cisco360 Partner Program. Be ready to discuss how these tools can benefit customers and improve their adoption strategies. The more you know, the more confident you'll feel during technical conversations.
✨Build Rapport with Customers
Since this role is all about customer relationship management, think about how you can demonstrate your ability to build rapport. Prepare examples from your past experiences where you've successfully engaged with clients and helped them understand complex tech concepts.
✨Showcase Your Organisational Skills
As a Technical Success Manager, you'll need to manage multiple projects and customer interactions. Bring examples of how you've effectively organised your workload in previous roles. This will show that you're capable of handling the demands of the job.
✨Be Ready to Inspire
Think about how you can inspire both technical and non-technical teams. Prepare to share instances where you've led or guided teams in an IT environment. Highlight your leadership skills and how you can be the 'glue' between customers and internal teams.